Clinical Care Partner (Therapist/Counselor)

McLaughlin Young Employee Services • Charlotte, NC

1d

About The Position

The Clinical Care Partner (Therapist/Counselor) provides in-person, virtual, and telephonic counseling and consultation to employees and dependents of client companies. Services include assessment; short-term counseling for individuals, couples, and families; case management; management consultation; and referral facilitation. The role assesses long-term issues and refers clients to the mental health benefit or a cost-effective community resource.

The position includes case management for clinical cases involving both the role’s own caseload and clients referred to the affiliate network. The Clinical Care Partner communicates by phone, video conferencing, and email; maintains relationships with clients and providers; follows laws related to client confidentiality, including HIPAA; and provides excellent customer service.

Requirements

• Master’s and/or doctorate degree.
• At least 3 years of post-graduate clinical experience.
• North Carolina mental health license (LPC/LCMHC, LMFT, or LCSW); affiliate-level applicants are not accepted.
• Knowledge of referral resources.

Nice To Haves

• EAP experience.
• CEAP credential.
• Comfort working with a team.
• Organization, multitasking, and ability to manage well under stressful situations.
• Customer service experience, including phone-based service.
• Working knowledge of Microsoft Office and ability to learn EAP software.
• Training in critical incident response.

Responsibilities

• Conduct in-person, virtual, or telephonic assessment, short-term counseling, and consultation for employees and dependents of client companies.
• Complete case management of clinical cases, including clients in the role’s caseload and clients referred to the affiliate network.
• Abide by laws related to client confidentiality, including HIPAA.
• Refer clients with long-term issues to appropriate resources.
• Establish and maintain relationships with prospective and existing clients and providers.
• Communicate via phone, video conferencing, and email.
• Provide excellent customer service.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee assistance program
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level