Clinical Care Partner PRN

McLaughlin Young Employee Services • Charlotte, NC

5d • Hybrid

About The Position

The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply. The schedule for this position is weekdays Monday-Friday 8-5pm for 20 hours per week and additional hours may be available on an as needed basis. Training will be in office (Charlotte NC); once trained will work a remote schedule. The Clinical Care Partner - PRN must provide their own internet connection and computer (device system requirements: Windows 10 or later, macOS 13 or later, iPadOS 17.0 or later).

Requirements

• Master’s or doctorate degree
• 3+ years’ post-masters experience in a mental health field
• Clinical licensure in the state of North Carolina (associate-level will be considered)

Nice To Haves

• EAP experience and CEAP credential
• Comfortable working with a team
• Organized and able to multi-task and manage well under stressful situations
• Customer service experience including phone-based
• Working knowledge of Microsoft Office and ability to learn EAP software

Responsibilities

• Assess client needs and link them to providers or community resources
• Establish and maintain relationships with prospective and existing clients and providers
• Communicate via phone, video conferencing, and email
• Provide excellent customer service including follow-up
• Maintain case notes
• Comply with procedures to ensure confidentiality and security (e.g., HIPAA)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level