Clinical Care Nurse Educator

CenterWell

1d • $86,300 - $118,700 • Remote

About The Position

The Clinical Care Nurse Educator plans, directs, coordinates, evaluates, develops, and/or delivers training and education programs for professional nursing personnel. The Clinical Care Nurse Educator work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. This role will report to the Associate Director of Clinical Education under the leadership of the National AVP, Clinical Education. The Clinical Care Nurse Educator works within the Clinical Education team and is focused on training and educating clinical staff that support our PCO centers, focused on Clinical Care Nurses. Working within an interdisciplinary care team, the Clinical Care Nurse is responsible for proactively engaging patients identified as high-risk and implementing targeted interventions to address multi-complexity medical and social needs and increase access to care. The Clinical Care Nurse will provide guidance and oversight of care coordination efforts to other members of the team, and handle clinical escalations as indicated. The Clinical Care Nurse Educator has a deep understanding of all the High-Risk Patient Management (HRPM), Transitional Care Management (TCM) program, and STARS quality measures to ensure that care integration staff can apply value-based care and population health principles effectively within their daily work. This knowledge enables the Clinical Care Nurse Educator to gain the respect and confidence of their peers as a peer educator.

Requirements

• RN License in home state
• Willingness to obtain licensure in additional states as needed
• Minimum of five years' experience working as a Registered Nurse
• Knowledge of community health and social service agencies and resources
• Experience working as part of an interprofessional team
• Experience in training and/or training content development
• Proficient in Microsoft Office, EMR systems, and Zoom

Nice To Haves

• Familiarity with state Medicaid guidelines and application processes preferred.
• Experience working with the geriatric/senior population
• Experience in care management program management or implementation
• Knowledge of EMR/documentation platforms including Salesforce and AthenaOne
• Knowledge of Team STEPPS evidenced-based standards

Responsibilities

• Develop, plan, organize, and supervise training for Clinical Care Nurses, care integration team members and primary care providers including principles of population health, value-based care, and senior care. Oversee training aspects of STARS Quality metrics, readmission risk, Chronic Disease Management, Medication Reconciliation, Care Giver Burnout, Advance Care Planning, and Suicide. May also need to incorporate EMR and systems training, Compliance, primary care policy and procedure, coding and documentation, quality, utilization, customer service standards, team effectiveness and communication as needed. Training could occur in-person in markets and virtually through live and recorded sessions.
• Serve as faculty for clinical staff learning journeys and provider onboarding as needed.
• Have knowledge on transitions of care best practices, creation and management of care plans, knowledge on 5M Geriatric best practices. Have strong Motivation Interviewing (MI) skills and be able to teach and facilitate sessions on how to gain these skillsets.
• Monitor medical performance through direct observation, listening to calls, chart review, data review, and provide guidance to ensure that the quality of care being provided meets appropriate standards and to ensure cost-effective utilization practices for new and current associates that require coaching or performance improvement plans.
• Supports the development of score cards to document Clinical Care Nurse work quality and completes score cards through direct observation, chart review and shares such data with education team, care integration team and other stakeholders on a regular basis. Supports preceptors and preceptor program to ensure smooth transition for new associates between national and market-based onboarding. Ensure licensed RNs meet competency requirements and assign modules for those who need education and training, in addition to shadowing and hands on work.
• Work collaboratively with Regional Directors, Program Delivery team, Compliance, market teams and PCO leadership to identify training needs for care integration team members.
• Represent the organization in recruiting and marketing events as needed.
• Maintain active clinical practice in the local market for a portion of the time. This is currently set to 10%.
• Serves as a key SME interviewer in future RN hires to promote standardized and consistent hiring approach.
• May serve as faculty for Activity Center topic of the month session or CIT Grand Rounds for CE credit as needed.
• Travel up to 20% for onsite training delivery, role observation, and clinical practice

Benefits

• Comprehensive health, dental, and vision insurance plans
• Generous 401(k) plan with company match
• Opportunities for continuous learning and development, including access to training programs, certifications, and tuition reimbursement
• Flexible work arrangements, including remote work options and paid time off
• Employee Assistance Program
• Wellness Programs
• Opportunities to participate in volunteer activities and give back to the community
• Programs to recognize and reward your contributions and achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed