Clinical Care Navigator - Urology & Oncology

Novellis Health•New York, NY

15h•$25 - $30•Onsite

About The Position

The Clinical Care Navigator supports physicians and nurse practitioners in the Urology and Oncology departments in Brooklyn, NY. The role monitors completion of patient-related clinical and administrative tasks, identifies gaps in care coordination, and ensures timely follow-through by the appropriate team members. It combines the clinical skills of a Senior Medical Assistant with the scheduling, authorization, and patient-communication work of a Patient Care Coordinator. The Navigator guides patients from referral through diagnosis, treatment, and follow-up, ensuring that labs, imaging, records, authorizations, and appointments are in place before each visit or treatment. The position also supports clinical procedures and documentation, coordinates with patients and external care providers, and trains staff on EMR use and department workflows.

Requirements

High school diploma and graduation from an accredited Medical Assistant program.
Certified Medical Assistant (CMA) credential.
Current BLS certification, or ability to obtain it within 3 months of hire.
3–5 years of experience as a Medical Assistant in a specialty practice, including scheduling, prior authorizations, or care coordination.
Strong EMR and Microsoft Office skills.
Competence in venipuncture, injections, and specimen handling.
Strong follow-through, including tracking open items to completion and escalating early when an item may fall through.
Clear, compassionate communication with patients, families, providers, and outside offices.
Strong organization, time management, and ability to prioritize in a fast-paced, multi-provider clinic.
Attention to detail in documentation, specimen labeling, authorizations, and patient privacy.
Ability to remain calm, professional, and effective in high-stress situations.
Ability to work independently and to lead and collaborate with peers as part of a team.

Nice To Haves

Bilingual in Spanish or Russian (highly preferred).
Urology, oncology, or hematology experience, including in-office procedures such as cystoscopy or prostate biopsy.
Hands-on experience with Aria and/or DrChrono.
Prior lead, preceptor, or training experience.

Responsibilities

Track open patient tasks across both departments, including orders, referrals, prior authorizations, results, records requests, callbacks, and refills; confirm timely completion.
Identify gaps in care, such as missed follow-ups, pending results, unscheduled imaging or treatments, and expired authorizations, and escalate them to appropriate staff.
Guide patients newly diagnosed or starting treatment from referral and consultation through simulation, treatment, and follow-up.
Ensure required labs, imaging, pathology, and outside records are in the chart before visits, procedures, or treatment.
Coordinate with referring physicians, hospitals, imaging centers, and labs; fax consult letters, follow-up notes, and visit summaries to referring providers.
Lead or participate in daily huddles to review schedules, outstanding tasks, and patients requiring follow-up.
Schedule and confirm consultations, simulations, procedures, treatments, imaging, and follow-up visits.
Request and track prior authorizations for imaging, procedures, injections, and treatments.
Regularly verify insurance coverage, particularly for patients actively undergoing treatment.
Register new patients; obtain, scan, and upload medical records and insurance cards into the EMR; track and request imaging CDs as needed.
Inform providers of reschedules, no-shows, and add-ons, and coordinate scheduling with the front desk.
Communicate pre-visit and pre-procedure instructions and send reminders and confirmations through Weave.
Manage patient calls, messages, prescription refill requests, and referral questions as directed by providers.
Coordinate transportation through patients' insurance and/or rideshare services so patients arrive on time.
Support patients and families through diagnosis, treatment, and follow-up, resolving concerns with empathy and professionalism.
Escort patients to and from exam rooms, treatment areas, and physician offices.
Record vitals and update medication lists, allergies, and pain scores before provider visits.
Prepare rooms and assist providers with in-office procedures, including cystoscopy, prostate biopsy, catheter changes, and bladder instillations.
Perform bladder scans (post-void residual) and collect urine specimens, including point-of-care urine dipsticks.
Administer directed subcutaneous and intramuscular injections, including hormone therapies such as leuprolide, and track patients due for their next dose.
Perform venipuncture and capillary collection as needed; correctly label, process, and send specimens.
Document accurately and on time in Aria and DrChrono.
Prepare and send medical records upon receipt of a signed release of information.
Support OSHA, HIPAA, and infection-control compliance and flag issues to the Practice Manager.
Train and orient new Medical Assistants, Patient Care Coordinators, and front-desk staff on Aria and DrChrono, including charting, orders, task queues, scheduling, and document scanning.
Teach Urology and Oncology workflows, including patient intake and rooming, referral and records intake, prior authorizations, results follow-up, and visit-to-treatment handoffs.
Serve as a resource for staff questions about EMR use and workflows and help troubleshoot day-to-day issues.