Clinical Care Navigator, Oncology Flex

Carrum Health•,

1d•Remote

About The Position

Carrum Health is a health tech company dedicated to transforming the healthcare system by providing an unmatched patient experience. They aim to eliminate surprise bills, poor quality, and high prices through an entrepreneurial and cutting-edge environment. Carrum Health reinvented the Centers of Excellence (COE) category in digital health, with providers ranking in the top 10% nationally and 90% of the US population living within 50 miles of a Carrum COE. The company has received significant funding and its impact has been validated by studies and case studies.

Requirements

Active Registered Nurse (RN) License required (unrestricted state license; compact license preferred).
Bachelor of Science in Nursing (BSN) required.
Experience in Oncology nursing or dedicated oncology navigation required.
Demonstrated ability to build trust quickly, overcome patient hesitancy, and articulate complex benefit structures in simple, compelling terms.
Strong communication and relationship-building skills.

Nice To Haves

2+ years of experience in a consultative, sales, account management, or patient-conversion role (e.g., healthcare sales, patient intake/recruitment, health coaching, or clinical advocacy) preferred.
Spanish Speaking preferred.

Responsibilities

Manage a caseload of oncology patients requiring multi-step coordination and follow-up.
Navigate provider systems, service lines, and care pathways with increasing independence.
Balance competing priorities while maintaining high-quality patient experiences.
Resolve routine coordination challenges independently and escalate complex scenarios appropriately.
Contribute feedback and insights that help improve workflows and care continuity.
Support CN I team members through informal guidance and knowledge sharing.
Act as the primary advisor to eligible patients, communicating the clinical superiority and financial benefits of Carrum CoEs.
Manage a moderate caseload (~125-150 cases, 20-30 of which are more complex cases) requiring coordinated referrals, clinical triage, scheduling, and follow-up.
Manage assigned patient caseloads and coordination tasks, balancing clinical advocacy with engagement goals.
Ensure accurate clinical documentation, opportunity tracking, and follow-through across care workflows.
Coordinate with external providers and internal partners to support seamless care delivery and optimal patient adoption.
Identify recurring operational issues, objection patterns, or engagement barriers, surfacing actionable improvement opportunities.
Support onboarding and ramp-up of newer team members in best practices for both patient care and consultative communication.
Maintain strict HIPAA compliance, clinical standards, and data integrity standards.