Clinical Care Manager

Community Behavioral Health.•Philadelphia, PA

10h•Onsite

About The Position

The Clinical Care Manager is responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, provider management and treatment quality monitoring. The Clinical Care Manager must utilize clinical knowledge of best practices and evidence based treatments to ensure CBH members receive timely access to quality, medically necessary behavioral health services. When clinically indicated, Clinical Care Managers consult with CBH Physician and Psychologist Advisors to ensure the most effective treatment for the CBH member is being authorized.

Requirements

Master’s degree in Social Work or related field
Qualified candidates are required to obtain license within the first 18 months (1.5 years) of employment
PA Child Abuse Clearance required
Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)
Minimum of 3 years of direct clinical care experience working with individuals and/or their families in behavioral health settings and experience in assessment and treatment planning; and/or experience in a managed care setting
Excellent clinical case conceptualization skills
Meeting facilitation
Proactive planning
Customer service
Familiar with medications
Familiar with ASAM criteria
Familiar with DSM criteria
Familiar with mental health and medical diagnosis
Excellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders.
Excellent interpersonal and collaboration skills
Proficient in MS Office, especially with Excel, and able to type at least 40 words per minute
Ability to work independently and as part of a team
Excellent time management and prioritization skills and ability to multi-task
Compliant with HIPAA regulations
Must be able to travel within Philadelphia and surrounding counties.
Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
Ability to utilize computers and office equipment to complete daily work responsibilities.
Must be able to adapt to continuous changes/demands of the job.
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Responsibilities

Be knowledgeable about behavioral health care services, system partners, service continuum and established medical necessity criteria and apply that knowledge in all work activities.
Complete Utilization Management activities including but not limited to: interagency meetings, social determinants interviews with members, treatment team meetings, case consultations, care coordination, provider meetings, reviews, treatment linkage.
Complete expected number of UM activities per day/shift as specified under team specific responsibilities in established timeframes.
Authorize treatment when Medical Necessity Criteria is met.
Consult with Physician Advisor, Psychologist Advisor and/or Clinical Leadership as clinically appropriate.
Generate denial letters based on physician reviews and in accordance with state regulations as needed.
Work directly with members, natural supports and providers in the community as required and in accordance with CBH policies.
Facilitate care coordination with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community-based services.
Demonstrate an understanding of Evidence-Based Practices (EBPs) and connect members to appropriate evidence-based treatment at admission, during treatment, and at discharge.
Monitor member’s length of treatment and work collaboratively with providers and other systems to address barriers to member receiving treatment in a less restrictive environment.
Collaborate with other CBH departments to ensure quality of care, promote placement of members in the most appropriate services and to facilitate consistent longitudinal care management.
Document provider quality concerns in accordance with CBH policy/procedure.
Conduct provider meetings quarterly (4 times a year).
Use data to inform clinical decision-making.
Maintain documentation in CBH’s electronic system consistent with agency and industry standards.
Respond to care coordination correspondence within 24-48 hours or sooner if necessary.
Work collaboratively with team members including assisting with the training of newly hired employees as requested, covering work when peers are out of the office as assigned and finding coverage when absent.
Attend all meetings as assigned and actively prepare for and participate in supervision, Flash meetings and Integrated Multidisciplinary Clinical Rounds.
Ensure highest quality of customer service when interacting with members, providers, and other stakeholders.
Display commitment to member and family driven care and principles of resiliency and recovery.
Participate in NIAC preparation and site visits as needed.
Maintain an accurate daily log of work completed.
Contribute to projects and other duties as assigned.
Schedule and complete assigned activities daily.
Facilitate care coordination with external entities including behavioral and physical health providers, Targeted Case Management (TCM), Transitions, Integration and Partnerships (TIP) Unit, Housing providers, Courts and Probation, Child Welfare, and School District of Philadelphia.
Address member engagement in treatment for assigned cohort by reporting or addressing any reported/observed quality concerns, resolving communication barriers between member and providers, assisting member with mediation issues/barriers, assisting with any clarification/prioritizing issues, increase positive collaboration with providers and other supports.
Assist with the integrated care plan (ICP) process that includes: working with the provider to obtain consents for information sharing and/or sharing the ICP with providers and member to promote collaboration with physical health providers and system partners.
Facilitate longitudinal care management of populations as assigned.