Clinical Care Director

Coplin Health Systems•Elizabeth, WV

6d•Onsite

About The Position

The Clinical Care Director leads day-to-day nursing and certified medical assistant (CMA) operations across the health center’s primary care and pediatric sites. The director supports consistent, safe workflows; coaches and deploys staff; and works with medical, operations, quality, and population health leaders to improve access, continuity, patient experience, and outcomes. The role supports care models and payer arrangements that reward preventive care, chronic disease management, coordinated care, and measurable quality improvement. The director does not replace the health center’s designated medical leadership.

Requirements

Current, unrestricted registered nurse license in the state or states of practice
At least five years of ambulatory or primary care nursing experience, including at least three years leading clinical teams
Working knowledge of RN and CMA scope, delegation, immunization and medication safety, ambulatory triage, quality improvement, EHR workflows, and population health reporting.
Ability to lead across disciplines, use data to improve work, address performance issues fairly, and communicate with patients and staff from varied backgrounds.
Current BLS and ACLS certification and other credentials required by the organization.

Nice To Haves

bachelor’s degree in nursing preferred
experience with pediatric care and multiple sites strongly preferred

Responsibilities

Direct, coach, and evaluate nurses and CMAs through site leads or directly, as assigned; clarify responsibilities, set expectations, address performance concerns, and support retention and professional development.
Coordinate staffing plans, schedules, cross coverage, orientation, and competencies across locations in response to patient volume, acuity, pediatric needs, and access targets.
Conduct regular site rounds and team huddles; remove barriers in rooming, triage, patient related calls, patient care related fax and prior authorization work as applicable, standing orders, specimen handling, medication and vaccine workflows, and timely escalation.
Partner with site management and clinical management leaders to standardize workflows while adapting to local patient needs; support consistent documentation and handoffs in the electronic health record.
Maintain, participate and train staff on approved clinical procedures, infection prevention, emergency response, medication and vaccine storage and administration, laboratory processes, and pediatric safeguards; investigate gaps and track corrective actions.
Ensure nursing and CMA assignments, delegation, standing orders, and supervision follow applicable state law, individual credentials and competencies, and health center policy; escalate scope or clinical judgment questions to the appropriate licensed clinician.
Partner with credentialing, quality, and human resources teams to keep required clinical staff records, competencies, certifications, and applicable privileges current; prepare teams for audits and Health Center Program reviews.
Participate in the board approved quality improvement and assurance program, patient safety event review, grievance follow up, and periodic assessments; protects patient information and promotes a just reporting culture.
Participates in development, revision and updating of clinical policies, procedures, and protocols to assure best practices in healthcare.
Collaborates with management, performing regular, periodic onsite site visits ensuring nursing and certified medical assistant employee performance is compliant with policy, protocols, and clinical best practices in patient care. Interacts with clinical staff, monitoring and ensuring accurate performance of diagnostic labs, medication administration, patient care procedures, clinical documentation, and quality control management of in-house diagnostic testing equipment.
Oversees hazardous waste management and compliance in clinical operations.
Support and assist in coordination of team workflows for well child visits, immunizations, developmental and other age appropriate screenings, adult preventive services, chronic condition follow up, and patient education under approved clinical guidance.
Ensure completion of nursing and CMA patient care responsibilities in outreach, care gap closure, referral tracking, transitions after emergency department or hospital care, and follow up for patients with complex needs with care managers, community health workers, behavioral health, and providers.
Works closely with the Chief Quality Officer, clinical management, site operations, quality improvement, population health, pharmacy, laboratory, infection prevention, radiology, HR, and finance.
Recommends staffing and contributes to budgets and service planning, and reports operational and quality risks with proposed actions.
Participates in assigned committees and communicates decisions consistently across sites.
Performs other duties as assigned by the CQO.