Clinical Care Coordinator (MA)

Phamily • Atlanta, GA

6d • Hybrid

About The Position

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.

Requirements

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records and other health care information systems required.
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Nice To Haves

• Experience in population health preferred.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling, medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days
• HSA and FSA account options
• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.
• Collaborative, mission-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed