Clinical Business Operations Representative 3

University of Miami•Miami, FL

12d•Onsite

About The Position

The University of Miami/UHealth Department of Neurology has an exciting opportunity for a Full-Time Clinical Business Operations Representative 3 to work at the UHealth campus in Miami, Fl. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 2 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Serve as a primary contact for Pediatric Neurology patients by answering phones, triaging requests, responding to UChart messages, and ensuring timely follow-up on patient inquiries.
Coordinate and manage physician clinical schedules across multiple practice locations, including Mailman and and satellite clinics.
Coordinate patient appointments, referrals, scheduling changes, and clinic-related communications to support patient access and continuity of care.
Coordinate faculty calendars, including meetings, interviews, lectures, conferences, educational events, and departmental activities.
Arrange meeting logistics, room reservations, visitor accommodations, catering, and event coordination as needed.
Process faculty leave requests and maintain vacation and leave records in accordance with University and Department policies.
Coordinate domestic and international travel arrangements, including transportation, lodging, itineraries, and related logistics.
Prepare and submit travel reimbursement documentation and supporting materials in compliance with University policies and procedures.