Clinical Business Operations Representative 2 (H)

University of Miami•Miami, FL

7d•Onsite

About The Position

The University of Miami/UHealth Department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 2 to work at our UHealth campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. The CBOR 2 supports business operations by assisting with patient care coordination, including scheduling, medical record management, insurance pre-authorizations, and pharmacy support, ensuring smooth operations and continuity of care across the division. In addition, the CBOR 2 will provide essential support to converge clinics by assisting with check-in and check-out functions as needed, further strengthening clinic workflow, patient access, and overall operational efficiency.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any relevant education, certifications and/or work experience may be considered.

Nice To Haves

Bilingual highly preferred.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Assisting with patient care coordination, including scheduling, medical record management, insurance pre-authorizations, and pharmacy support.
Provide essential support to converge clinics by assisting with check-in and check-out functions as needed.