Clinical Associate

Carilion Giles Community Hospital•Pearisburg, VA

16h•Onsite

About The Position

This role provides basic clinical services to patients and clerical support to the unit health-care team. The Clinical Associate welcomes and assists patients and visitors with registration, and may assist with patient admissions, transfers, and discharges. They coordinate patient flow into/out of the area using department/unit specific software and Intranet, and schedule patient therapeutic and diagnostic procedures. Responsibilities may include reviewing medical records for outstanding orders, notifying nurses of stat orders and medication changes, cleaning unit-based equipment, gathering supplies, and transporting patients, supplies, specimens, and equipment within the facility. The role may also involve chart audits, performing unit-based patient care tasks, and participating in the sitter process. The Clinical Associate interacts with patients, visitors, physicians, and other health professionals, answers incoming calls, routes calls as needed, and takes messages. They provide scheduling coverage support for department/unit staff scheduling, operate and maintain general office equipment, order department/unit supplies and equipment, and stock/organize supplies. Additionally, they serve as a resource for department/unit software systems, monitor the cleanliness of waiting and break rooms, perform safety/environmental rounds, and assist with maintaining regulatory compliance in the unit. Mandatory orientation classes are required during the first two weeks of employment, held during daytime hours, Monday through Friday, from 8 am to 5 pm, with most classes being in-person.

Requirements

High school graduate or GED.
No prior experience required.
No specific licensure, certification, or registration required unless for Critical Access Area where Certified Nursing Assistant is required.
AHA BLS-HCP required.
Effective interpersonal, communication, and team-working skills.
Must be organized and self-motivated.
Must have knowledge of office procedure and equipment.

Responsibilities

Welcome and assist patients and visitors with registration.
Assist with patient admissions, transfers, and discharges.
Coordinate patient flow into/out of area using department/unit specific software and Intranet.
Schedule patient therapeutic and diagnostic procedures.
Review medical records for outstanding orders and notify nurse of stat orders and medication changes.
Clean unit-based equipment and gather supplies needed to operate equipment between patients.
Transport patients, supplies, specimens, and equipment within the facility.
Assist with chart audits.
Perform unit-based patient care tasks for patients.
Participate in the sitter process.
Interact with patients, visitors, physicians, and other health professionals.
Answer incoming calls via telephone and patient call system.
Route calls as needed and take messages.
Provide scheduling coverage support for department/unit staff scheduling, including back up coverage.
Operate and maintain general office equipment.
Order department/unit supplies and equipment and stock/organize supplies.
Serve as a resource for department/unit software system.
Monitor cleanliness of waiting and break rooms and perform safety/environmental rounds.
Assist with maintaining regulatory compliance in unit.