Clinical Associate II - San Diego, CA (Orange County)

AngioDynamics•San Diego, CA

1d•Onsite

About The Position

The Clinical Associate II position supports AngioDynamics CV-A products by educating current and potential customers, providing clinical education and technical support to deliver world-class service. This role involves case coverage, follow-up, support, troubleshooting, customer service, and education for CV-A products, all while supporting the sales strategy to convert and grow business. Additionally, the position assists the Sales team in increasing sales and market share within the assigned territory.

Requirements

Bachelor’s Level of Degree in the related field of study.
5 years of demonstrated experience in a clinical or sales setting in interventional radiology, cardiac catheterization lab or surgery.
Must be able to work flexible hours and travel when needed.
Must have a technical aptitude; be able to discuss & explain complex technical product information.
Effective communication skills, including ability to interact with medical staff, Sales, Marketing and other internal teams.
Effective teaching skills with ability to translate complex instructions clearly.
Ability to work with precision, accuracy and high attention to detail.
Ability to analyze and recommend changes to training documents.
Ability to construct an effective training programs.
Proficient in the following computer software applications: Microsoft Office.
Exceptional interpersonal skills.
Strong organizational skills.
Strong communication skills (written and verbal).
Ability to effectively communicate both internally and externally.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.

Nice To Haves

Clinical work experience in Cardiology within the medical device and/or pharmaceutical industry preferred (clinicals/sales).
RCIS, RT, RN, PA, CCP, RA, ARNP or similar clinical credentialing certifications preferred.

Responsibilities

Maintains current knowledge about assigned products and services as well as competitive products and disease states.
Attends internal/external education meetings and reads appropriate professional journals to maintain and enhance skills and clinical competency.
Provides availability for assignments providing clinical support and training for RFT-A products.
Stays current on the latest clinical data relating to all RFT-A products.
Educates the Sales Team on all of the current clinical data and new developments regarding RFT-A products, including how these developments can provide clinical benefits and patient safety.
Shows clinical difference and patient outcomes between RFT-A products and competitive products.
Supports Regional sales strategy; works with sales manager to execute and achieve business plans.
Builds meaningful partnerships with KOLs (Key Opinion Leaders) and other high-volume Interventional Cardiologist, Vascular Surgeon, and Interventional Radiologists in target accounts.
Educates and trains physicians, hospital personnel and office staff on technical matters relating to products and therapies through one-on-one sessions, in-service education programs, seminars and/or outside symposiums.
In certain instances, may be engaged in basic market development activities depending upon the needs of the assigned geography.
Provides training, implementations and support for the launch of new products to customers and internal teams.
Performs ongoing assessment of customers’ needs and problems as identified through call reports, input from field-based clinical specialists and training on-site.
Documents and provides written solutions to recurring problems, including input for variation of training tools and provisions of training.
Identifies and solves complex or unusual customer issues in a timely manner.
Identifies the need for field protocols using CV-A products.
Facilitates the capture and sharing of knowledge within the area of expertise through journal review, training opportunities and knowledge management system.
May perform other duties as assigned.
Manages in order to ensure compliance with all relevant regulatory/legal requirements.
Builds Quality into all aspects of their work by maintaining compliance to all quality requirements.