Clinical Associate - Cardiac Cath Lab - FT

Carilion Clinic•Roanoke, VA

2d•Onsite

About The Position

The Clinical Associate performs clinical and clerical support, providing basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician, or mid-level practitioner. They perform basic clinical services relating to the care, cleanliness, safety, and comfort of patients. This position is in the Cath Lab and involves 5x8-hour shifts, from 9 am to 5:30 pm. The role is full-time, working the day shift with every other weekend and rotating holidays. The Clinical Associate may be approved for phlebotomy tasks with proper certification, department need, and leadership consent. They will also be required to perform other department/unit-specific tasks. The role involves competent knowledge of EMR and assists with chart audits, reviews medical records and provider orders, updates demographics and insurances, answers phones, schedules appointments, receives/relays messages, and inputs refill requests. Assists with referrals, authorizations, and pre-authorizations as directed. Orders department/unit supplies and equipment, and stocks/organizes supplies. Collects patient assessment data, including height, weight, vital signs, chief complaint/symptoms, and current medications for assessment by licensed staff. Processes equipment between patients, operates and maintains general office equipment, and monitors cleanliness of waiting and break rooms, performing safety/environmental rounds. Transports patients and assists with maintaining regulatory compliance. Provides basic nursing care and performs advanced technical skills according to established standards. Acts as clerical support, receptionist, and unit resource. On monitored units, the Clinical Associate functions as a nursing assistant and a monitor technician. Clinical Associates assigned to Clinical Transport provide basic patient care and function as a monitor technician. On non-monitored units, the Clinical Associate may be approved for decentralized phlebotomy or removal of femoral arterial sheaths and nursing assistant duties based on patient population and VP consent. The role also supports department/unit staff scheduling and may review medical records for outstanding orders. As competencies are appropriate, will manage admissions, transfers, and discharges. Coordinates patient flow, schedules patient therapeutic and diagnostic procedures, and welcomes/assists patients and visitors. Serves as the “face” of the unit, adheres to dress code, and exhibits service excellence behaviors. Demonstrates excellent telephone etiquette and interpersonal skills. Receives and screens incoming calls, routes calls, and takes messages accurately. Serves as a resource for department/unit software systems. Clinical Associates in Clinical Transport may monitor and interpret EKG rhythms and utilize the transportation algorithm. Competencies may include nursing assistant tasks, transport tech duties, monitor tech duties (observing cardiac monitors, interpreting and documenting rhythm patterns, reporting arrhythmias), and phlebotomy (obtaining blood specimens).

Requirements

High school graduate or equivalent.
If employee is working in a Critical Access Area, a Certified Nursing Assistant (N.A.) is required.
Must have successfully completed a N.A. course or successfully completed N.A. course with Carilion.
Successful completion of Monitor Technician courses through Carilion required if working in a monitored area.
Successful completion of phlebotomy and sheath courses through Carilion required if working in areas where the skill set is required.
AHA BLS-HCP required.
Effective interpersonal, communication, and team-working skills required.
Must be organized and self-motivated.
Must have knowledge of office procedure and equipment.

Responsibilities

Performs clinical and clerical support.
Provides basic technical clinical services and clerical support in the delivery of quality patient care.
Performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients.
May perform phlebotomy tasks with proper certification, department need, and leadership consent.
Performs other department/unit specific tasks.
Exhibits competent knowledge of EMR and assists with chart audits.
Reviews medical record and provider orders.
Updates demographics, insurances, answers phones, schedules appointments, receives/relays messages and inputs refill requests.
Assists with referrals, authorizations, and pre-authorization.
Orders department/unit supplies and equipment and stocks/organizes supplies.
Collects patient assessment data to include height, weight, vital signs, chief complaint/symptoms, current medications, etc.
Processes equipment between patients as needed.
Operates and maintains general office equipment.
Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds.
Transports patients through office.
Assists with maintaining regulatory compliance.
Provides basic nursing care and performs advanced technical skills according to established standards.
Acts as clerical support, receptionist, and unit resource.
Functions as a nursing assistant and a monitor technician on monitored units.
Provides basic patient care and functions as a monitor technician on Clinical Transport.
May be approved with de-centralized phlebotomy or removal of femoral arterial sheaths and nursing assistant duties on non-monitored units.
Provides support for department/unit staff scheduling.
May review medical record for outstanding orders and notifies nurse of stat orders and medication changes.
Manages admissions, transfers, and discharges as competencies are appropriate.
Coordinates patient flow into/out of area using department/unit specific software and Intranet.
Schedules patient therapeutic and diagnostic procedures.
Welcomes and assists patients and visitors and assists with registration.
Serves as “face” of the unit, adheres to dress code and exhibits service excellence behaviors.
Demonstrates excellent telephone etiquette and interpersonal skills.
Receives and screens incoming calls via telephone and patient call system.
Routes calls to appropriate individuals and takes messages accurately.
Serves as a resource for department/unit software system.
May monitor and interpret EKG rhythms.
Utilizes transportation algorithm to determine appropriate follow-up for emergent and /or urgent patient needs.
Transports patients, supplies specimens and equipment within the facility.
Collaborates with the RN, physician, and other clinical disciplines to meet the needs of the patient who requires transportation between areas of care within the hospital.
Continuously observes EKG monitors and patient status.
Maintains thorough knowledge of Clinical information systems for data entry and retrieval.
Inputs, maintains, and updates monitoring transport database.
Observes cardiac monitors as assigned.
Interprets and documents rhythm patterns on a routine basis.
Reports arrhythmias and significant rate and rhythm changes to the RN.
Completes documentation/placement on monitor flowsheet and files in paper chart.
Applies monitoring equipment to patients and ensures correct functioning.
Observes epilepsy monitoring video and reports specific events.
Obtains blood specimens using methods appropriate to the age and condition of the patient.
Reviews physician's order for medical necessity and/or ABN information.
Verifies questionable nomenclature or ordered lab tests.
Processes specimens and prepares for delivery to laboratory.
Contributes to the orientation and career development of others.
Demonstrates respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
Champions Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.