Clinical Assistant

San Diego State University • San Diego, CA

12d • $3,461 - $4,846 • Onsite

About The Position

Student Health Services at San Diego State University is seeking a Clinical Assistant to support patient scheduling, front-office operations, and daily clinic coordination. This position serves as an important point of contact for patients by scheduling appointments, coordinating patient flow, participating in the patient intake process, answering routine questions, and providing information about clinic services and community health resources.

Requirements

• High school diploma.
• Or equivalent education with familiarity with a health care setting.
• Or combination of education and experience which provides the required knowledge and abilities.
• Patient-centered service and respectful communication with patients from diverse backgrounds.
• Knowledge of patient privacy and confidentiality requirements, including the appropriate handling of sensitive health information.
• Proficiency in accurately entering, updating, retrieving, and maintaining patient information using electronic health record and clinic management systems.
• Familiarity with basic medical terminology and its use when communicating with patients, practitioners, and clinic staff.
• Sound judgment, discretion, and initiative when performing routine patient services, clerical duties, and clinical support responsibilities.
• Clear and professional communication skills in person, by telephone, and in writing.

Nice To Haves

• 6 months to one year of experience in a health care administration setting performing patient support, clinical assistance, medical office, or related clinic support responsibilities.
• Experience scheduling appointments, checking in patients, coordinating patient flow, and maintaining patient records in a clinical setting.
• Experience working with confidential medical information and applying patient privacy requirements.
• Proficiency with email and standard Microsoft Office applications, including Word and Excel.

Responsibilities

• Schedule and coordinate patient appointments based on patient needs, medical provider availability, and basic triage guidelines.
• Serve as a primary point of contact by providing accurate information about Student Health Services, available services, associated costs, and related campus resources.
• Use sound judgment to determine appropriate scheduling, follow-up, or assist with community referrals for students to licensed health care professionals.
• Verify patient eligibility and demographic information; process forms, documentation, medical records, and electronic health record updates accurately and confidentially.
• Coordinate patient flow, communicate estimated wait times, adjust schedules in response to routine changes, and support timely access to health care services.
• Manage routine communications regarding appointments, records, clinic procedures, and patient questions while protecting patient privacy and confidential health information.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED