EMT)- Concord Day OUC

OrthoCarolina•Concord, NC

19h•Onsite

About The Position

The Clinical Assistant is responsible for providing and coordinating orthopedic patient care which includes performing routine office procedures and testing, participating in patient teaching, communicating effectively with others, and partnering with the physician/mid-level provider in the delivery of patient care. A typical day for the clinical assistant involves collaborating with and providing clinical and administrative support to the healthcare practitioner to ensure the delivery of high quality, compassionate patient care. The clinical assistant greets patients as they escort them to the exam room. They obtain and document past medical/surgical histories, vitals, patient medications and allergies in the EHR system (EPIC). This role assists the practitioner with patient examinations, treatments, and in-office procedures, in addition to cleaning and sterilizing rooms and equipment after each encounter. Some day-to-day tasks include suture/staple removal, assisting with casting/bracing, and assisting with injections. A pivotal job function for our clinical assistants is to educate patients through booklets/instruction sheets prior to minor procedures in accordance with physician instruction. This position will also orchestrate administrative duties which may include ordering supplies, stocking rooms, responding to patient messages, prescription refill requests, filing documents, and monitoring work queues in the EHR system.

Requirements

Graduate of an accredited program for medical assistants, athletic training, or nursing.
Or Experience plus certification.
Certification is required.
CMA/RMA must be registered/certified through one of the following national organizations: American Association of Medical Assistants (AAMA), National HealthCareer Association (NHA), American Registry of Medical Assistants (ARMA), American Medical Technologists (AMT), or American Medical Certification Association (AMCA)
EMTs will need Emergency Medical Technician certification.
National Certification is accepted, following guidelines set forth by the National board that State certification is required upon recertification.
ATCs will need to be board certified as Athletic Trainer
New graduates are welcome
Travel to other OC locations may be required.
Graduate of an accredited program for medical office assistants or college degree in biological sciences.
> 2 years medical office experience.
Certification from American Association of Medical Assistants or Registered through American Medical Technologies
Registered or Licensed Nurse
Athletic Trainer
CPR certification or ability to obtain.
Reliable transportation to travel to meetings and other offices.

Nice To Haves

Orthopedic experience preferred.
Ability to perform basic math calculations.
Knowledge of EHR system.
Knowledge of medical terminology.
Ability to communicate effectively and clearly and respond well to questions with patients, physicians/ mid-level providers and co-workers.
Ability to document in EHR in a clear, accurate and concise manner, using acceptable abbreviations.
Ability to use the EHR to reflect the standards of use at the locations where assigned (This is in effect until EHR is fully implemented.)
Ability to demonstrate accuracy and thoroughness and monitors own work to ensure quality.
Completes quality assurance documentation as required.
Ability to triage patient telephone calls.
Gather pertinent facts; be as accurate and concise as possible in order to assess patient health status and act as liaison between patient and provider.
Knowledge of when a provider needs to be consulted.
Ability to clearly and effectively educate patients, families and staff regarding the full scope of patient care needs related to the care of patients with orthopedic problems.
Ability to coordinate care of patients with others.
Skill in casting techniques and patient education regarding cast care.
Skill in properly applying DME, instructing patient on the proper use and care and understanding the process of billing for DME products.

Responsibilities

Updating clinical notes in electronic medical systems
Completing phone triage
Casting and bracing
Performing routine office procedures
Providing patient education
Collaborating with and providing clinical and administrative support to the healthcare practitioner
Greeting patients and escorting them to the exam room
Obtaining and documenting past medical/surgical histories, vitals, patient medications and allergies in the EHR system (EPIC)
Assisting the practitioner with patient examinations, treatments, and in-office procedures
Cleaning and sterilizing rooms and equipment after each encounter
Suture/staple removal
Assisting with casting/bracing
Assisting with injections
Educating patients through booklets/instruction sheets prior to minor procedures
Ordering supplies
Stocking rooms
Responding to patient messages
Handling prescription refill requests
Filing documents
Monitoring work queues in the EHR system