Clinical Assistant - Otolaryngology

Mount Sinai Health System•New York, NY

About The Position

The Clinical Assistant provides clinical and administrative support to physicians and surgeons in Otolaryngology. The role coordinates patient care and serves as a liaison among physicians, patients, families, healthcare providers, homecare providers, and insurance companies. It also coordinates daily staff activities and provides training and mentoring to less experienced staff. Clinical duties may include supporting patient flow, assisting patients with mobility and other needs, collecting and processing specimens, performing point-of-care testing, preparing examination rooms, assisting physicians with procedures, taking vital signs, and communicating instructions to patients and families. The position may also perform proficient phlebotomy and medical scribe duties, depending on departmental needs. Administrative responsibilities may include managing medical records and charts, obtaining reports and referral information, completing forms, entering orders or preparing prescription refill requests for physician review, and scheduling appointments or procedures. The Clinical Assistant may also verify insurance information and procedure pre-certifications, manage supplies and equipment, maintain required logs, and follow sterilization, infection control, and personal protective equipment policies.

Requirements

High school diploma or GED.
Completion of a Medical Assistant certificate program from an accredited school.
At least 3 years of experience as a Medical Assistant.
Current BCLS certification; issuing authority must be AHA.

Nice To Haves

Completion of a Medical Scribe training program if the department requires the Scribe role.

Responsibilities

Serve as a liaison among physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers, and insurance companies to support patient care at campus and satellite offices.
Coordinate daily activities of physician team staff to support effective and efficient operations.
Support patient flow, accompany patients to examination or procedure rooms, assist with walking, transferring, and dressing, collect and process specimens, perform point-of-care testing, and prepare patients for examinations.
Assist physicians with procedures, take vital signs, relay instructions to patients and families, and answer calls with pertinent information.
Send and receive patient medical records; obtain laboratory, imaging, hospital, and referral information; complete forms and requisitions; and maintain complete and appropriately filed charts.
Use the electronic medical record system, databases, or manual processes to carry out clinical and clerical responsibilities.
Enter orders into the electronic medical record or prepare prescription refill requests for review and approval by the ordering physician.
Perform medical scribe functions as directed by the supervising physician when required by departmental needs.
Inventory, order, or restock medical supplies as applicable.
Set up examination rooms and instruments using established sterilization techniques and hospital infection control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, crash carts, or other processes.
Check medication and supply expiration dates and dispose of items according to institutional policy.
Comply with personal protective equipment requirements for protection from potentially infectious body fluids, disinfectants, radiation, and other hazardous substances.
Schedule appointments or book surgeries and procedures, or coordinate with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms.
Perform proficient phlebotomy duties when required.
Check, verify, and update insurance information using internal or web sources; perform and verify procedure pre-certifications as necessary.
Train and mentor Medical Assistant Level I staff.
Assist with establishing Medical Assistant I and II schedules and workflow to meet practice needs and patient volumes.
Perform other duties as assigned.