Clinical Assistant

Air Liquide • Chilliwack, BC

10d • Onsite

About The Position

Air Liquide Home Healthcare Canada, through its division Independent Respiratory Services (IRS), is a leading provider of sleep apnea tests, treatments, and home oxygen services. The company is committed to patient-centered care, innovation, and transforming healthcare. This role is for a highly energetic and motivated Clinical Assistant at the Chilliwack branch. The Clinical Assistant will primarily facilitate administrative aspects and provide support in the storefront area related to oxygen, PAP, and other therapeutics and diagnostics.

Requirements

• Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
• 1-2 years of experience in general office practice.
• Able to work flexible hours and provide service to our customers for extended hours.

Nice To Haves

• College Certificate or Diploma in Medical Office Administration or medical background preferred.

Responsibilities

• Contribute towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times.
• Report unsafe occurrences and/or practices.
• Ensure operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs.
• Contribute to the growth of VitalAire by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
• Provide support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
• Provide friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy.
• Assist with sales and maintenance of CPAP inventory for the branch.
• Assist with sales of CPAP supplies to walk-in clients when requiring specific education to client.
• Jointly book CPAP appointments and follow up for clients at the Branch.
• Contribute to team effort by working with other staff to achieve optimal customer service.
• Participate in home testing for diagnosis purposes within the supervision of a healthcare professional.
• Assist healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; inform clients of the requirements to meet funding program criteria, and answer their questions.
• Document client care services by charting in client records.
• Facilitate payment by preparation of funding documents, and maintaining knowledge of funding systems.
• Maintain client confidence and protect VitalAire operations by keeping information confidential.
• Protect clients and employees by adhering to infection control policies and protocols.
• Seek to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
• Provide after hours service to clients by participating in branch on-call rotation.
• Perform other duties as required.

Benefits

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees