Clinical Assistant II

Stanford Medicine Children's Health•Foster City, CA

4h•$24 - $29•Onsite

About The Position

Under general supervision in an outpatient clinical setting, the Clinical Assistant II performs a variety of routine administrative and clerical supportive services to assist patients and medical staff in the registering, scheduling and greeting of patients. Relay incoming telephone messages to providers and other departments. The Clinical Assistant must be able to work effectively and appropriately with health care providers to assure that patients are treated in accordance with established standards of quality patient care.

Requirements

High school diploma or equivalent, required; (Bachelor’s degree may be substituted for work experience requirement)
One year work experience, required
Knowledge of computer systems and software used in functional area.
Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).
Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions.
Ability to solve problems and identify solutions.
Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to plan, organize, prioritize, work independently and meet deadlines.

Nice To Haves

experience in a Medical Office, preferred
Knowledge of medical terminology, preferred.
Knowledge of ICD-9 and CPT coding and billing regulations, preferred

Responsibilities

Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment. Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves chart documents.
Prints and uses scheduling reports.
Retrieves and prepares patients charts.
Other duties as assigned.