Clinical Assistant/ CSR | Cardio North | Days | Full Time

UF Health•Jacksonville, FL

11d

About The Position

The Clinical Assistant provides customer service and administrative and clinical support in a medical practice. Under the direct supervision and responsibility of a licensed physician and the Office Manager or Team Lead, the role assists with practice operations, patient care, and diagnostic procedures. Diagnostic testing is performed under the supervision of a Physician/Extender. The position requires travel up to 25%.

Requirements

High school diploma or GED equivalent.
Degree in medicine, with plans for a career in dental, medicine, advanced medical practice, pharmacy, chiropractic, physical or occupational therapy, or another allied health field.
Basic Life Support (BLS) certification required at the time of hire.

Nice To Haves

Two to four years of clerical or customer service experience, ideally in a healthcare-related industry.
One year of experience with third-party payors and computer experience entering data and reviewing patient demographic information.

Responsibilities

Greet patients and provide excellent customer service to patients, staff members, and other customers.
Assist with patient examinations or treatments and perform diagnostic testing, including stress tests, ABI tests, and EKGs.
Perform cashiering functions for copayments and other patient payments or collections; may perform routine clerical duties.
May document provider-patient interactions in the medical record as a scribe under the supervision and responsibility of a licensed clinician.
Observe and report patients’ signs or symptoms; participate in performance improvement projects and coordinate patient care as an active care team member.
Assist with vital signs and medication reconciliation.
Assist with test scoring, report communication, and venipuncture for laboratory draws.
Receive and direct electronic, in-person, and telephone messages to appropriate personnel; contact other departments, physicians, patients, and outside organizations as needed for practice operations.
Maintain patient scheduling functions and set appointments according to established guidelines.
Interview patients and complete their registration for the specific service.
Enter patient dispositions, diagnostic codes, orders, charges, and payments in the electronic medical record as defined.
Perform other duties as assigned.
Travel up to 25%.