Clinical Assistant and Patient Care Coordinator | Full-Time

Wills Eye Hospital•Philadelphia, PA

18d•Onsite

About The Position

Wills Eye Hospital is hiring a Clinical Assistant and Patient Care Coordinator in Philadelphia, PA. In this role, you’ll work closely with the patients, physicians, and clinic management team to coordinate appointments and services for the patient(s). This is a Full-Time 40 hours per week opportunity for someone who wants to help people, create organization, and keep operations running smoothly. In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage patient coordination and front-end clinical operations within an ambulatory/physician practice setting and contribute to a positive patient experience. You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Requirements

High School Diploma or equivalent
Requires strong patient service skills, strong communication and writing skills, and strong computer skills
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.
Individual must be comfortable interacting with patients, management, and physicians on a regular basis.
Individual must demonstrate strong interest in understanding the operational flow and in using critical thinking skills to service the patients’ needs each day.

Nice To Haves

Bachelor’s degree
3-5 years’ medical practice experience

Responsibilities

Ensures that all patients are greeted in a friendly and professional manner.
Ensures the appropriate demographic insurance information are properly entered into NextGen practice management system.
Completes and manages the task list from the Call Center regarding patient inquiries.
Coordinates physician orders, including laboratory tests, radiology imaging, and specialist referrals, ensuring timely and accurate processing.
Performs pre-charting of patient records by entering relevant clinical information to support efficient and informed patient care.
Completes and manages the task list from physicians and follows up with the patient(s) as needed.
Monitors and organizes incoming results, preparing documentation for physician review and follow-up.