Clinical Assessor

Capita Health Assessment Advisory Service

2d•Hybrid

About The Position

Capita is recruiting Clinical Assessors/Functional Specialists for hybrid roles based at its Worcester clinic. The role is suited to registered nurses, pharmacists, paramedics, physiotherapists, and occupational therapists who want to move away from shift work and hands-on care. Assessments are conducted in person, by telephone, or via video, and involve evaluating how a claimant’s health condition or disability affects them in relation to benefit eligibility. The role does not involve treatment or diagnosis. Clinical Assessors analyse clinical information and supporting evidence, use IT systems to inform their decisions, and write detailed, evidence-based reports to support objective decisions by the Department for Work and Pensions (DWP) or Department for Communities (DfC). The position offers a structured working pattern, hybrid work between home and clinic, training, ongoing support, and opportunities for professional development. The role is based at Vine House, Ground Floor, Farrier Street, Worcester, WR1 3EL. Working hours are Monday to Friday between 8am and 5pm, with no weekend or night shifts. Full- or part-time hours are available, with part-time work requiring at least three days per week and a Friday each week. All new starters must complete an initial eight-week full-time paid training period.

Requirements

Be a registered Nurse (RGN, RCN, RMN or RNLD), Paramedic, Occupational Therapist, Physiotherapist, or Pharmacist.
Hold full registration with a relevant UK regulatory body (NMC, HCPC, GPhC or equivalent), with an active PIN and no restrictions.
Have at least one year of broad post-registration clinical experience working with adult patients.
Have excellent observational, questioning, and communication skills, including the ability to listen, empathise, and ask follow-up questions.
Be able to produce clear, accurate, detailed reports using multiple information sources.
Be comfortable working quickly to meet structured targets.
Have good IT skills, including experience with clinical IT systems and Microsoft Office, and the ability to learn and use new systems effectively.
Have the right to work in the UK; visa sponsorship is not available.
Be able to commit to an initial eight-week full-time paid training period.

Responsibilities

Conduct functional assessments, including initial reviews and face-to-face, video, or telephone assessments, to evaluate how a claimant’s health condition or disability affects them for different benefits.
Analyse and interpret clinical information and supporting evidence.
Write detailed, evidence-based reports to support informed and objective DWP or DfC decisions.
Use IT systems to support clinical decision-making and report writing.
Develop clinical knowledge and learn about health conditions that are less familiar.

Benefits

Excellent training and ongoing support.
10% of salary bonus scheme based on quality and performance.
HCPC/NMC/GPhC fees paid and full revalidation support.
15 weeks’ full maternity, adoption, and shared parental pay.
Company pension.
Life assurance.
Cycle2Work scheme.
Discounts across retail, travel, technology, and wellbeing.
Free access to Headspace for the employee and up to five others.
One paid volunteering day each year.
Ongoing training, development, and clear career pathways.
25 days’ holiday, rising to 27 days with service, with the option to buy up to five additional days.