Clinical Apps Technician

The Ohio State University • Rincon, GA

20h • Onsite

About The Position

The Clinical Applications Technician provides telephone-based technical and application support for the electronic medical record (EMR) system, addressing both technical and end-user workflow issues. This role supports a diverse customer base, including medical center staff, patients utilizing application portals, and Community Connect affiliate hospitals.
The position collaborates closely with IT infrastructure, technical support, and application teams to troubleshoot and resolve Tier 1 and Tier 2 support issues. Additional responsibilities include system maintenance, operational support activities, issue documentation, and other duties as assigned to ensure the reliability and effectiveness of clinical applications.

Requirements

• High school diploma or GED
• One (1) year of relevant work experience in a customer support, healthcare, information technology, or clinical applications support environment.

Responsibilities

• Provide telephone-based technical and application support for the electronic medical record (EMR) system.
• Address both technical and end-user workflow issues.
• Support medical center staff, patients utilizing application portals, and Community Connect affiliate hospitals.
• Collaborate with IT infrastructure, technical support, and application teams to troubleshoot and resolve Tier 1 and Tier 2 support issues.
• Perform system maintenance.
• Engage in operational support activities.
• Document issues.
• Perform other duties as assigned to ensure the reliability and effectiveness of clinical applications.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Opportunity to get the most out of the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED