Clinical Applications Trainer

Marathon Health

1d • Hybrid

About The Position

The Clinical Applications Trainer role works collaboratively to onboard, develop, coordinate, and deliver a great clinical applications training experience. This role is responsible for overseeing the Clinical Applications training process for all new teammates, coordinating live training sessions, and ensuring the success of training initiatives for a new health center. The Clinical Application Trainer is instrumental in supporting new health center go-live training for Clinical applications workflows, promoting best practices and supporting the clinical applications training plan for clinical teammates.

Requirements

• Bachelor’s Degree and a minimum of 3 years’ training experience in a healthcare related field and 2+ years of experience working with EHR systems and clinical technologies, or equivalent combination of education & experience.

Nice To Haves

• Thrives in a collaborative environment and enjoys working with others.
• Holds a strong understanding of clinical workflows and best practices.
• Demonstrates a commitment to quality and a dedication to continuous improvement.
• Demonstrates knowledge of adult learning principles and instructional design.
• Possesses excellent written, verbal, and listening skills to effectively convey information and engage learners at all levels (internal and external).
• Adapts schedule to accommodate training and clinic needs, including early arrivals or extended hours.
• Strong organizational skills to prioritize tasks and manage time effectively.
• Delivers engaging and impactful training programs (on-site and remotely).
• Applies critical thinking and continuous improvement principles to optimize processes and training delivery.
• Self-starter who takes initiative and demonstrates a proactive approach.
• Proven team player who thrives in a collaborative environment.
• Detail-oriented with the ability to handle complex situations.
• Proficient in all clinical applications workflows for all roles.
• Experience in virtual learning facilitation preferred.
• Strong technical experience with MS Office 365 applications.

Responsibilities

• Organize and coordinate, in collaboration with the Clinical Education Team, virtual orientation training.
• Facilitate and coordinate engaging live training sessions to equip new hires with the knowledge and skills they need to thrive.
• Play an instrumental role in supporting the successful go-live launch of new health centers by delivering training programs specifically tailored to the new health center's clinical applications workflows and best practices.
• Provide training and support during implementation, including remote education, on-site go-live support, and post-go-live training as needed.
• Assess and work tickets within Freshworks.
• Design and maintain up-to-date clinical applications curriculum, materials, and processes.
• Deliver engaging training programs (live, virtual, one-on-one, and on-site) for new and existing teammates.
• Develop and maintain training resources and materials such as training documents, manuals, videos, and quick reference guides.
• Provide training support for various onsite training needs for clinical applications training.
• Frequent travel may be required to support onsite training.
• Track metrics as needed for clinical applications OKRs.
• Additional responsibilities as assigned.

Benefits

• FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family
• Choice of 2 medical plans, 2 dental plans, and vision coverage
• Unlimited free mental health benefits and EAP resources
• Rewards for challenges and healthy lifestyle activities
• Family-building and reproductive health benefits
• Paid parental leave
• Generous PTO or FTO
• Paid Holidays + A Day for What Matters
• Company paid Basic Life and Disability insurance
• Supplemental Life
• Spending Accounts
• 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level