Clinical Applications Trainer - EEG-Sleep Contractor

Natus Neuro•Manchester, NH

2d•Remote

About The Position

This is a 12-month contractor position for a Trainer for Neuro products, including EEG or PSG. The role is remote and involves providing onsite and remote clinical training to Natus customers on Neurology products such as EEG, EMU/SEEG, and PSG/Sleep. The trainer will also provide follow-up education, assist with equipment installation and configuration, and support pre-sale activities. This role serves as a clinical liaison, requiring continuous learning about Natus's product line and adherence to Quality System procedures. Significant travel is expected.

Requirements

Familiarity with the principles of EEG, SEEG, and/or PSG and their terminology.
Ability to work with basic hand tools.
Excellent customer service skills.
Information seeking, listening, understanding, and responding.
Ability to deliver required results with high levels of customer satisfaction, both internal and external.
Strong interpersonal and communication skills.
Confident, responsible, dependable, punctual, realistic, positive, flexible, efficient.
Able to work independently.
High results-oriented team player.
Superb planning, coordination, leadership skills.
Patient, methodical, neat and clean work habits.
Clinical registration and certification in EEG or PSG is required.
3-5 years of relevant experience in a clinical setting required.
Valid driver's license.

Nice To Haves

College diploma or University degree a plus.

Responsibilities

Provide onsite clinical training to Natus customers on Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep.
Provide follow-up education support to customers who have received training during the installation process.
Provide remote training sessions to customers, as assigned.
Assist in the installation and configuration of Natus equipment at customer sites.
Assist with pre-sale education and clinical support to potential customers, as assigned.
Proactively escalate customer issues and needs to the relevant departments within Natus.
Serve as the clinical liaison between the customer and Natus technical support.
Continue internal Natus-provided education regarding the company's product line to stay up to date on all software and hardware changes.
Assist with the development and maintenance of training documents for various types of end users of Natus Neurology products.
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality or services provided to our customers.