Clinical Applications Team Leader - WH US West Zone

Samsung HME America Inc • Remote, CO, US, NV

5d • Hybrid

About The Position

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.
Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.
The Clinical Applications Team Lead, Women’s Health Ultrasound manages their assigned territory while mentoring and supporting the regional Clinical Applications team. This role collaborates closely with the Clinical Leader on daily scheduling, team development, and customer support, and partners with Direct Sales Representatives and Dealer Partners to drive growth for Samsung Women’s Health Ultrasound. Combining technical expertise, leadership, and strategic planning, the Team Lead enhances team performance, improves customer satisfaction, and supports organizational objectives. Acting as a mentor and point of escalation, this leadership position ensures consistent, high-quality clinical application support across the region.

Requirements

• BA/BS preferred, RDMS required, Fetal Echo registry preferred.
• 5-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Experience supporting Women’s Health Commercial Market.
• Prior commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive mindset.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Strong leadership, excellent verbal and written communication skills, and presentation skills required.
• Must be self-driven to optimize performance without the need for extensive supervision.
• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

Nice To Haves

• Fetal Echo registry preferred.
• Prior commercial experience as a Clinical Applications Specialist preferred.

Responsibilities

• Mentor and support the Clinical Applications team within your region, fostering a collaborative, high-performance culture.
• Provide ongoing feedback and real-time coaching during demonstrations, installations, and customer interactions to ensure consistency and excellence.
• Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities.
• Support hiring, onboarding, and professional development of new team members within the region and beyond.
• Partner with Clinical Education Leaders to guide and mentor new Clinical Application Specialists.
• Collaborate with the Clinical Leader to coordinate team schedules for customer visits and product demonstrations.
• Work with the Clinical Leader on resource planning to maximize efficiency and return on investment.
• Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Gather and communicate voice-of-customer insights to inform business decisions.
• Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs.
• Represent the company at scientific meetings and trade shows.
• Maintain clinical responsibilities to AE and customers within their territory.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist in providing management clinical metrics that support investment requests and document CAS productivity.
• Responsible for booking travel and filing expense reports in a timely manner.
• Assist in generating Clinical Applications Reports (Monthly/Quarterly activity reports) within region as needed by Clinical Leader.
• Respond promptly to customer requests and allocate resources effectively to meet their needs.
• Apply engaging and effective teaching methods to maximize customer satisfaction and ensure optimal product utilization in both clinical and educational settings.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Serve as a strategic liaison for the local team, supporting high-level demonstrations and competitive installations within the region.
• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree