Clinical Applications Support Analyst - Ambulatory

Sanford Health•Sioux Falls, SD

11d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves gathering, analyzing, designing, developing, modifying, testing, implementing, evaluating, and maintaining clinical information technologies to support clinical practice. The analyst will use data to support clinical decision-making and identify desired outcomes. Responsibilities include researching, analyzing, and making recommendations for application workflow improvements, and creating and analyzing reports using multiple reporting mechanisms. The position requires a high level of customer service, strong problem-solving and critical thinking skills, excellent time management and prioritization, and proficiency in training presentation techniques. Proficient verbal and written communication skills and efficient use of Microsoft Office software are essential, along with a positive attitude and superior customer service skills. The analyst must gain proficiency in assigned Sanford applications and possess basic knowledge of other Sanford applications. A basic understanding of Information Technology Infrastructure Library (ITIL) philosophies is expected in daily work, along with adaptability to change, new assignments, processes, and people. Identifying and considering alternative approaches to situations or problems is also key. A willingness to maintain active knowledge in the area of specialty to stay current with clinical practice and end-user perspectives is required.

Requirements

Proficient verbal and written communication skills.
Efficient use of Microsoft Office software.
A positive attitude and superior customer service skills.
Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications.
Skillful in adapting to change.
Adjusts to new or changing assignments, processes, and people.
Information Technology (IT) certification should be obtained within six months of date of hire.
IT certification must be completed within three attempts of certification testing.
Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date.
Renewal guidelines per discipline.

Nice To Haves

Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred.
Previous experience in Information Technology is preferred.
Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint.

Responsibilities

Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice.
Use data to support clinical decision-making and identify desired outcomes.
Research, analyze and make recommendations for application work flow improvements.
Create and analyze reports created using multiple reporting mechanisms.
Utilize Tier Two/high level of customer service while promoting and participating in the team approach.
Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills.
Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
Adapt to change, new or changing assignments, processes, and people.
Identify and consider alternative approaches to situations or problems.
Maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.