Clinical Applications Specialist- Mid- Western Territories(OH, WV, PA, KY, IN, MI, MN, IL and WI)
About The Position
The Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. The role works directly with clinical teams to support seamless onboarding, effective system setup, optimal product usage, and confident day-to-day use of ScottCare solutions. It combines fieldwork, technical execution, and customer engagement, partnering with sales, service, and technical teams to deliver reliable, compliant systems and a high-quality customer experience. The position supports ScottCare cardiac monitoring systems at hospitals and clinics across Ohio, West Virginia, Pennsylvania, Kentucky, Indiana, Michigan, Minnesota, Illinois, and Wisconsin. Work settings include hospital and clinical environments and remote support from a home office. Extensive overnight travel of 75–80% is required.
Requirements
- Bachelor’s degree required.
- At least 2 years of experience in Field Technical Support or Sales.
- At least 2 years of experience in Cardiac Rhythm Management, clinical or technical.
- Demonstrated track record of clinical support or sales success.
- Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
- Comfort with medical software, device troubleshooting, and Microsoft Office Suite.
- Excellent verbal and written communication skills tailored to various audiences.
- Ability to assess issues quickly and propose effective, sustainable solutions.
- Ability to adapt to a fast-paced, evolving work environment with shifting priorities.
- Ability to work cross-functionally with sales, service, and engineering teams.
- Highly self-directed, with excellent time management and accountability.
- Must be open to extensive overnight travel (75–80%).
Nice To Haves
- A degree major in Biomedical Engineering, Exercise Physiology, or Computer Science is preferred.
Responsibilities
- Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics.
- Provide comprehensive, structured training for clinical end users and other users at all levels, adapting training to site-specific clinical, technical, and administrative needs.
- Pre-stage, configure, and validate products for installations, ensuring clinical readiness in live environments.
- Partner with hospital IT teams to coordinate network and clinical readiness for product installation.
- Reinforce proper and optimal product use based on clinical needs.
- Provide remote and in-person technical support, addressing equipment and operational issues with urgency and professionalism.
- Perform basic system repairs and educate customers on proper product use and maintenance.
- Provide post-installation support remotely and on site.
- Collaborate with Sales, Customer Service, Engineering, QA/RA, and Product teams to support complex installations and upgrades.
- Provide technical and clinical insight during pre-sales calls and product demonstrations.
- Identify improvements to products, workflows, and installation standards, and contribute field feedback.
- Communicate installation status, updates, and resolutions proactively to customers.
- Document and escalate complaints in compliance with FDA regulatory guidelines.
- Contribute to training program development and product improvement initiatives.
- Support service projects, including software updates, tower installations, and customizations, when not in the field.
Benefits
- Medical benefits.
- Dental benefits.
- Flexible spending account (FSA).
- Health savings account (HSA).
- 401(k) match.
- Voluntary and company-paid benefits.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
