Clinical Applications Specialist- NY/CT
About The Position
This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.The Sr. Associate, Clinical Applications Services & Support (Professional Path) is primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards.
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
- The ability to fluently read, write, understand, and communicate in English.
- 2 Years of Relevant Experience
- Travel Requirements: 75%
- Candidate will need to live in the local territory either Southern New York or Southern Connecticut
Nice To Haves
- Strong background in clinical ophthalmology specifically Cataract
- In-depth knowledge of biometry & refractions
- Strong communication skills
Responsibilities
- Train operating room staff on Alcon products
- Provide on-site and remote clinical support and technical information
- Implement equipment and software upgrades at clinical sites
- Respond to customer inquiries per standard operating procedures and guidelines
- Attend and support medical events and demonstrations
- Collaborate with Field Service Engineers and Sales Representatives for installations and support
- Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
- Document site visits within 48 hours
- Report and address adverse events and device deficiencies, and refer unapproved use inquiries
- Achieve required clinical certifications
- Advocate for continuous improvement in processes and operational excellence through knowledge sharing
- All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
- Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.
- Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations
Benefits
- Combination of fixed and variable pay
- Short-term and long-term incentive opportunities
- Programs that promote health and well-being
- Financial security
- Retirement planning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
