Clinical Applications Specialist - Northern VA/DC

Alcon Research•Columbia, VA

3d•$89,250 - $115,500•Onsite

About The Position

As a Clinical Applications Specialist supporting Alcon’s Sales & Sales Support function, you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards in the Northern Virginia/Washington, DC area.

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience
Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction.

Responsibilities

Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually.
Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of Alcon products within their defined territory.
Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations.
Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM, and at times integrating with 3rd party devices.
Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME.
Works with R&D by providing feedback on the development and testing of new technologies and software.
Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge.
Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate documentation of each site visit via a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report all adverse events and device deficiencies to Medical Safety per company protocol.
Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install.