Clinical Applications Specialist - Computed Tomography/Diagnostic X-Ray (Field: Ontario)

Philips•Toronto, ON

21d•CA$77,000 - CA$121,000•Onsite

About The Position

As a Clinical Applications Specialist, you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training to support pre-sales and customer education for Philips Computed Tomography (CT) and Diagnostic X-Ray (DXR) products. Your role involves utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training, serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes. You will be responsible for scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end-user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. You will also assist sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. This includes confirming the product and/or solution is ready for use and performing clinical configurations and set-up, as required. Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support is key. You will facilitate the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes. Collaboration is expected on business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders. Approximately 80% national travel throughout Canada is required (this role will heavily support within Ontario). Occasional overnight stays and travel by air and/or train may be required.

Requirements

5+ years of experience as a CT Technologist or a Medical Radiation Technologist (MRT) specializing in CT in a hospital environment.
Current/active certification through the Canadian Association of Medical Radiation Technologists (CAMRT) or the provincial regulatory medical radiation college.
Bilingual French and English skills, both written and verbal.
College diploma or bachelor’s degree program in a medical radiation field and specialized post-certification training.
Ability to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
Canadian work authorization.

Nice To Haves

Knowledge of Philips CT and DXR equipment and applications.
Prior clinical preceptor, clinical training, adult education delivery and/or clinical sales experience.
Reside in the province of Ontario; proximity to Toronto, ON is preferred.

Responsibilities

Provide pre-sales support and deliver post-sales application training.
Serve as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
Schedule and deliver onsite applications trainings, go-lives, and ongoing support to end-user clinicians.
Assist sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events.
Confirm product and/or solution readiness for use; perform clinical configurations and set-up.
Foster excellent customer experiences and strong business relationships to understand needs and business drivers.
Facilitate the resolution of customer issues by leveraging a One Philips approach with sales and services teams.
Collaborate on business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.