Clinical Applications Operations Specialist
About The Position
The Clinical Applications Operations Specialist supplies critical support to the clinical applications organization (PCS, Imaging, Ultrasound) with rigor related to standard process and tools. This individual is responsible for acting as a subject matter expert in their area(s) of ownership, enabling the applications organization to focus on the customers and team. As an integral member of the Clinical Applications Operations team, this individual is expected to demonstrate safety-first mindset with attention to compliant execution, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures in addition to driving a culture of belonging, inclusiveness, and people development, directly and indirectly, throughout the clinical applications organization. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Requirements
- High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience.
- Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel and Outlook.
- Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment with effective time management and organizational skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to energize, develop, and build rapport.
- Act with optimism, humility, and hustle.
- We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Responsibilities
- Daily execution of specialized expertise and depth of technical knowledge in operations.
- Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution.
- Ability to independently solve problems with significant degree of complexity.
- Maintain and respond with urgency to all incoming requests of applications operations for field assistance including, but not limited to, applications scheduling, application tool support, availability of training days, relevant metrics and data.
- Drive improvements in customer experience through efficient and effective operations and customer communications processes.
- Provide administrative support to the Clinical Applications team by alleviating workload through tasks such as onsite and remote schedule management and facilitating effective communication among project managers.
- Enable daily operations of applications organization, readily catching and owning tasks that prevent focus on the customer and clinical applications specialists, including scheduling of resources, extension of training expirations, cancellations, financial inquiries, and MCT (My Customer Training) guidance.
- Other special projects as needed.
Benefits
- Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
- Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
- GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
- GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
