Clinical Applications Specialist

LifeStance Health

3d•$50,000 - $60,000

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. ROLE OVERVIEW We are looking for an ambitious Clinical Applications Specialist who is customer centric and possesses a proactive approach to getting things done. As part of our Clinical Applications Support team, the Specialist will act as a primary contact to support issues and questions related to the software used by our clinicians, patients, and administrative team members. Attention to detail and having in-depth knowledge of the setup and configuration of the applications supported is also a core requirement for this role. We are looking for someone who is a champion of change management, has a sense of humor and is willing to collaborate cross functionally to contribute to our mission. With success in the position, you will have the opportunity to grow your duties and responsibilities.

Requirements

Bachelor’s degree in healthcare or business-related field of study, preferred, or equivalent experience
1+ year of experience providing customer support or training on a software product, required
Experience with an EHR or healthcare system required, AdvancedMD strongly preferred
Proficiency using MS Office Suite
Must be comfortable communicating with end users on system capabilities
Able to work with all levels of management, team members, and clinicians in an effective, patient, and professional manner
Exceptional project management skills that allow you to work under tight deadlines and quickly prioritize tasks
Qualified candidates must be legally authorized to be employed in the United States
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Nice To Haves

Experience with an EHR or healthcare system required, AdvancedMD strongly preferred

Responsibilities

Acts as primary contact for application troubleshooting, as well as questions on standard workflows, policies, and procedures
Assist users via phone and ticketing system ensuring timely and effective support
Provide ongoing feedback and root cause analysis on operational inefficiencies in the software
Document issues and service requests in ticketing system with a focus on transparency and continued process improvement
Must be able to multi-task and process Service Desk tickets within team KPIs expectations.
Maintain a high level of customer satisfaction by providing clear solutions with empathy and understanding.