Applications Specialist

The Children's Village•Dobbs Ferry, NY

About The Position

Under the supervision of the Application Support Manager, the Application Analyst’s is part of a team responsible for the ongoing support of business applications, including cloud-based solutions, and both package and custom solutions. The Application Analyst will become a technical resource on the supported applications and will learn and understand the key technical processes. The Application Analyst works closely with other IT staff and third-party vendors, as applicable. This position also participates in coverage of the Help Desk, as necessary, including weekend coverage.

Requirements

Minimum 5 years formal education or equivalent in IS field, with Bachelor’s degree preferred.
Minimum 5 years Customer Service or Technical Support experience required.
Minimum 5 years of day-to-day application support experience, preferably within healthcare environments leveraging EMR/EHR systems.
Strong analytical skills.
Strong communication skills.
Strong working knowledge of Microsoft 365 applications and productivity tools, with demonstrated ability to extract, analyze, and visualize data using Excel (Power Query/PivotTables), Access, and/or Power BI (Plus) to support reporting and operational insights.
Ability to work both in a team and on an individual basis without direct supervision.
Ability to work under pressure in a timely fashion.
Proficiency with modern collaboration and cloud platforms such as Microsoft 365, Teams, and SharePoint; familiarity with cloud-hosted EMR solutions and secure data handling best practices preferred.

Nice To Haves

Hands-on experience with eClinicalWorks, Netsmart myEvolv, or comparable EMR platforms highly preferred; working knowledge of clinical workflows, billing integrations, and data interoperability a plus.
Experience with Cloud based applications a plus.

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