Clinical Applications Coordinator - Nisqually Generations Healing Center

Nisqually Indian Tribe•Olympia, WA

About The Position

The Clinical Applications Coordinator (CAC) is responsible for supporting and optimizing clinical software systems to enhance efficiency, compliance, and quality of care at the Nisqually Generations Healing Center. This role ensures the effective implementation, customization, and ongoing maintenance of electronic health and dental records systems, including as well as other Opioid Treatment Program Software In addition, the CAC manages various support, communication, and learning management platforms, and ensures compliance with state and federal regulations. The role also supports clinical operations through staff training, hardware and software troubleshooting, telephony service coordination, and data reporting. By aligning clinical technology solutions with organizational goals, this position plays a key role in improving user access, supporting informed decision-making, and contributing to overall healthcare delivery and workforce development. This position ensures confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

Bachelor's degree in medical informatics, Nursing, or a related field AND two years of computer software and data analysis experience in the health care industry or a clinical setting OR an equivalent combination of recent appropriate experience and/or post-secondary education.
Experience in clinical software implementation, configuration, or support.
Experience providing training or technical assistance to end users.
Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal background check.
The ability to work with vulnerable populations including adults and children.
Must pass a State and National (FBI) criminal history background check prior to employment.

Nice To Haves

Experience supporting clinical operations or health IT systems within an Opioid Treatment Program (OTP) or similar substance use disorder treatment setting.
Experience working in a Tribal Federally Qualified Health Center.
Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and ability to demonstrate cultural sensitivity.
Experience working with Federally Recognized Tribes.

Responsibilities

Manage the customization of electronic health and dental record system parameters and address integration issues with other software packages.
Manage and coordinate electronic health record (EHR) software and related products to ensure consistent functionality and usability across the organization.
Ensure the operational integrity of the EHR system in capturing, storing, and retrieving patient health information, in a manner that enhances secure access by authorized healthcare providers.
Oversee document imaging and management solutions, including document scanning, automated import, forms capture, secure storage, archival, workflow automation, and records management.
Collaborate with Nisqually IT staff on the implementation and configuration of new software tools and clinical technology systems.
Work jointly with Nisqually IT staff to implement integrated software packages, troubleshoot system conflicts, and provide secondary support for modules that intersect with other service areas.
Promote awareness of data validity, integrity, and security standards; coordinate resolution of data errors or deficiencies within the EHR during all phases of system use (pre-implementation, go-live, and post-implementation).
Analyze and evaluate clinical and administrative workflows related to information flow; serve as a liaison between service lines, including for systems such as telephony.
Acquire and maintain comprehensive knowledge of supported software platforms to identify procedural issues and system/application limitations.
Provide support and training to staff in the efficient and compliant use of clinical applications; serve as a subject matter expert for software functionality and updates.
Track, document, and resolve system issues; escalate complex technical problems to appropriate IT personnel or vendors.
Ensure compliance with applicable federal and state regulations related to clinical software systems, including HIPAA, 42 CFR Part 2, and other relevant privacy and security laws.
Monitor system usage and performance to identify training gaps, user errors, or configuration issues; recommend improvements to enhance system adaptation and efficiency.
Assist with software upgrades, patches, and configuration changes, ensuring minimal disruption to clinical operations.
Participate in strategic planning for future technology initiatives to support quality improvement and long-term growth of clinical services.
Adhere to all organizational policies, professional standards, and applicable codes of ethics related to confidentiality, data security, and responsible use of health information systems.
Maintain the highest standards of integrity and professionalism in handling sensitive patient information and interacting with clinical, administrative, and technical staff.
Participate in ongoing training and continuing education to stay current with evolving healthcare technologies, electronic health record systems, and regulatory requirements.
Perform other duties as assigned.