Clinical Applications Consultant - Hemostasis, Ohio

Werfen•Cincinnati, OH

11d•$100,000 - $130,000

About The Position

Overview Position Summary : Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Amazing Total Rewards for our Clinical Applicants Consultants! Generous Base Salary + Incentive Compensation Company Vehicle with Personal Use Allowance Phone & Internet Reimbursement 8% 401k Match (dollar for dollar!) Comprehensive Health Care Benefits Company paid Life Insurance Flexible Spending Account (FSA) Tuition Reimbursement Talk to your recruiter for full offerings!

Requirements

Efficiently works under pressure to meet deadlines.
Proven technical proficiency and knowledge
Strong planning and organizational skills
Ability to communicate effectively at varying levels of the organization.
Demonstrated proficiency in written and verbal communication
Demonstrated problem solving skills
Collaboration, capable of executing in a team environment.
Ability to present complex technical concepts for varying levels of customer staff, including physicians
Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required.
Minimum of 2-3 years’ work experience in a lab or clinical setting
Strong computer skills (Word, Excel and PowerPoint)
Fluency in English Required
Approximately 80% of time

Nice To Haves

Bachelor’s degree preferred
Project management skills/experience desirable

Responsibilities

Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
Coordinates the instrument go-live process with internal and customer stakeholders
Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
Responsible for customer clinical & technical support and education.
Instructs customer on proper operation and clinical utilization of Werfen products
Achieves and maintains a high level of competency in technical knowledge of Werfen products and services.
Strives to achieve similar competency regarding competitive systems
Achieves/maintains a comprehensive knowledge of regulatory requirements
Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts.
May assist Sales Consultant with lead generation through pre and post-sales support
Performs product demonstrations.
Participates in seminars, workshops and convention exhibit activities as requested by Management
Develops/ maintains an account list and calls on each according to required frequencies
Maintains aspects of Werfen Customer Databases and Property Accountability Documents
Manages and controls personal travel and expense budget
Prepares forecasts and other monthly reports as required by management
Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
To be determined, as needed, by management
To be determined based on department needs, to include interactions such as: North America Commercial Operations Customer Service Technical Support Group