Clinical Applications Consultant - Autoimmune - New England

Werfen•Bedford, MA

11d•$100,000 - $130,000

About The Position

Overview Position Summary : Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities Key Accountabilities Essential Functions: Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems Achieves/maintains a comprehensive knowledge of regulatory requirements Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity) Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support Performs product demonstrations. Participates in seminars, workshops and convention exhibit activities as requested by Management Develops/ maintains an account list and calls on each according to required frequencies Maintains aspects of IL Customer Databases and Property Accountability Documents Manages and controls personal travel and expense budget Prepares forecasts and other monthly reports as required by management Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work Secondary Functions: To be determined, as needed, by management Budget Managed (if applicable) Personal T&E Budget Internal Networking/Key relationships To be determined based on department needs, to include interactions such as: North America Commercial Operations Customer Service Technical Support Group Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and capabilities Efficiently works under pressure to meet deadlines. Proven technical proficiency and knowledge Strong planning and organizational skills Project management skills/experience desirable Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication Demonstrated problem solving skills Collaboration, capable of executing in a team environment. Ability to present complex technical concepts for varying levels of customer staff, including physicians If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. The annual base salary range for this role is currently $100,000 to $130,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Requirements

Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required.
Minimum of 2-3 years’ work experience in a lab or clinical setting
Strong computer skills (Word, Excel and PowerPoint)
Fluency in English
Approximately 80% of time

Nice To Haves

Bachelor’s degree preferred
Project management skills/experience desirable
Efficiently works under pressure to meet deadlines.
Proven technical proficiency and knowledge
Strong planning and organizational skills
Ability to communicate effectively at varying levels of the organization.
Demonstrated proficiency in written and verbal communication
Demonstrated problem solving skills
Collaboration, capable of executing in a team environment.
Ability to present complex technical concepts for varying levels of customer staff, including physicians

Responsibilities

Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
Coordinates the instrument go-live process with internal and customer stakeholders
Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
Responsible for customer clinical & technical support and education.
Instructs customer on proper operation and clinical utilization of IL products
Achieves and maintains a high level of competency in technical knowledge of IL products and services.
Strives to achieve similar competency regarding competitive systems
Achieves/maintains a comprehensive knowledge of regulatory requirements
Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts.
May assist Sales Consultant with lead generation through pre and post-sales support
Performs product demonstrations.
Participates in seminars, workshops and convention exhibit activities as requested by Management
Develops/ maintains an account list and calls on each according to required frequencies
Maintains aspects of IL Customer Databases and Property Accountability Documents
Manages and controls personal travel and expense budget
Prepares forecasts and other monthly reports as required by management
Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work