Clinical Applications Assistant

Seldovia Village Tribe IRA • Kachemak City, AK

6d • Onsite

About The Position

The Clinical Applications Assistant will provide support in maintaining, troubleshooting, and providing clinical staff training on the various medical software systems in use at SVT Health & Wellness (SVTHW). This role involves collaborating with software vendors, configuring systems, delivering training, developing documentation, and serving as a primary point of contact for EHR help desk requests. The assistant will also perform critical clinical application support functions to maintain operational continuity when the Clinical Applications Coordinator is unavailable.

Requirements

• 2 years’ educational program or equivalent blend of education and experience
• Proficiency in Microsoft Office products especially Excel and PowerPoint
• Clinical workflow experience
• Demonstrated technology literacy skills
• Ability to read, write, speak and hear in English is required.

Nice To Haves

• Ability to independently follow-through and complete work assignments, while also participating in an active and positive member of the team.
• Must demonstrate a high level of attention to detail, organizational skills, with the ability to juggle multiple, and sometimes competing projects at the same time.

Responsibilities

• Collaborate with software vendors to troubleshoot technical issues, implement new features, and support software updates and system enhancements.
• Configure systems and deliver training for new staff on software applications, electronic health record (EHR) usage, and clinical workflows.
• Develop and maintain workflow documentation and software training materials aligned with organizational policies and clinical procedures.
• Support the implementation and maintenance of workflows and data collection processes to meet HRSA reporting requirements and meet additional standards as directed.
• Serve as primary point of contact for EHR help desk requests, and ensuring timely communication, issue resolution, and follow through.
• Perform critical clinical application support functions to maintain operational continuity when Clinical Applications Coordinator is not available.

Benefits

• Background check
• FBI fingerprinting
• Preemployment drug-testing
• Employee Health Requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree