Clinical Application Support Analyst

GuideIT•Miami, FL

21h•Remote

About The Position

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.

Requirements

Thorough understanding of eCW and related 3rd Party Vendors applications
3+ years of experience with implementation and/or support of eCW
Ability to engage with customer team members at all levels (staff level to management)
Understands, promotes, and demonstrates customer processes and procedures
Aptitude for high productivity and efficiency
Strong communication and interpersonal skills

Nice To Haves

Bachelor's Degree, preferred
Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

Responsibilities

Act as an eCW Analyst on assigned Customer EHR department team
Participate in any required Customer and GuideIT meetings
Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
Complete assigned incidents, requests, and projects related to the eCW and related systems
Assist in creating, updating, and resolving issues with eCW vendor
Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
Other duties as assigned