Clinical Application Specialist

Topcon Positioning Systems

1d•Hybrid

About The Position

Topcon Healthcare Inc. is seeking a Clinical Application Specialist to join their team. This role is responsible for on-site client installation, configuration, training, and networking of Topcon’s medical devices in ophthalmology, optometry, and primary care. The specialist will deliver clinical training to doctors, technicians, and support staff, developing strong clinical and product knowledge while working with client physicians and personnel. The position also involves providing clinical guidance and product support, and communicating with customers remotely when not traveling. The primary territory for this role is British Columbia, with potential for assignments outside this area based on business needs.

Requirements

Associate degree in health science and 2 to 4 years related experience and/or training managing cross-functional projects to successful conclusion; or equivalent combination of education and experience.
3-5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or in an optometry practice as ophthalmic assistant or technician.
Hands on experience with configuration, installations, and networking.
General product knowledge of ophthalmic equipment preferred.
General knowledge of ocular anatomy and physiology.
Knowledge of computer hardware & software applications.
Knowledge of basic Windows applications.
Strong verbal and written skills; ability to write detailed reports.
Organized and able to prioritize workload.
Must be able to work independently and multitask.
Strong problem-solving abilities.
Must be able to work independently and/or within a team environment.
Must hold a current, valid unrestricted driver’s license and updated passport and have use of a car.
Travel is 90% and the candidate must be located near an airport.

Nice To Haves

COT, COMT, COMP, CCOA, RO, IJCAHPO certification a plus

Responsibilities

Device setup, configuration, networking and/or training end-users; physicians, technicians, and staff to become competent in the use of clinical hardware and software systems.
Communicate with end-users regarding training and installations expectations prior to appointment.
Perform or coordinate follow-up training activities with end-users if needed.
Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
Support sales activity by performing product demos.
Support trade show activities by installing and configuring hardware and software systems and by performing product demos.
Support Technical Support and Field Service Technicians for troubleshooting requests when necessary.
Maintain accurate and detailed documentation of all training sessions, support activities, and system modifications.
Prepare and present regular reports on the usage, performance, and effectiveness of clinical applications.
Coordinate schedule and travel with client/end user for installs, demos, or trade shows.
Complete mandatory reports.
Submit expense reports in a timely manner.