Clinical Application Specialist, Revenue Cycle/Scheduling - AZ

Midwestern University•Glendale, AZ

1d•Onsite

About The Position

The Clinical Application Specialist, Revenue Cycle/Scheduling reports to the Clinical Application Manager, Revenue Cycle/Scheduling and is responsible for supporting, maintaining, and upgrading the key medical applications, modules, and their dependencies at the clinic. The role provides support to faculty and students who need assistance with accessing and utilizing the applications. The Clinical Application Specialist will assist with coordinating all issues that arise during the project for their application areas and must be knowledgeable about the organization's policies, procedures, and business operations. The incumbent will leverage their understanding of the operational practices of scheduling and payer authorization, including nuances of provider schedules within Midwestern University, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments. Provide their expertise in areas that integrate with check-in, registration, benefits, referrals, PCP assignment, and orders. The incumbent is expected to provide their knowledge and understanding in a wide array of integration points including revenue cycle management or billing operations.

Requirements

Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.
Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness
Teamwork- contributes to building a positive team spirit
Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks
The individual must be able to generate creative solutions and develop innovative approaches
Must possess excellent project management and organizational skills
Adaptability/flexibility – Demonstrated ability to be flexible with respect to changing end-user business needs.
Critical thinking – Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
Dependability – Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
Initiative – Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
Listening – Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Problem Solving – Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem’s cause and develop a course of action to resolve the problem and prevent future occurrences.
Bachelor’s Degree required, preferably in IT or Healthcare related field.
3-5 years of experience working knowledge on Practice Management (PM) and Electronic Health Records (EHR) software applications.
Experience working in a clinical setting desired.
Prior experience with revenue cycle management or experience with billing operations strongly desired.
Working knowledge of HIPAA compliance and other regulatory bodies from an information systems perspective.
The ideal candidate will have a strong level of understanding of Practice Management and EMR systems from an office workflow perspective and experience providing face-to-face customer support and strong interpersonal skills.
Experience providing technical support and troubleshooting for software and hardware peripherals is essential.
This person will work independently at times and function as an integral part of the team.
Computer proficiency in MS Office (Word, Excel, Outlook) required.
EHR/PM Application experience required.
Must have the ability and willingness to learn new software and systems as necessary.

Nice To Haves

IT certification in Cadence, Prelude, or Resolute is a plus.

Responsibilities

Assist with the support of the application’s end-users.
Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them.
Support and guide workflow design, build and test the system, and analyze other technical issues associated with Epic software, or other EHR systems/applications.
Identify and implement requested changes to the system.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives or other EHR vendors, including participating in weekly project team meetings.
Collaborate with Epic representatives, EHR vendors, MWU leadership, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.
Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
Participate in training and work with end users.
Troubleshoot problems and questions.
Review the status of projects and issues on an ongoing basis with leadership.
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
Maintain and update the different critical medical systems, their different components, dependencies, and modules used throughout the organization.
Attend meetings with the different department specialties on a weekly or monthly basis.
Implement changes within the applications or implement and test new systems to meet the needs of the organization or specialty.
Maintain the different HL7 interfaces.
Work with 3rd party vendors to create new medical interfaces or to troubleshoot issues, working with state agencies or lab vendors.
Duties involve reviewing medical data, creating labs and their results to insure they flow correctly into the system.
Troubleshoot any issues found within the applications, modules, and their dependencies.
Other duties as assigned.

Benefits

medical, dental, and vision insurance plans
life insurance
short/long term disability
pet insurance
flexible spending accounts including healthcare reimbursement and child/dependent care account
competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
tuition reimbursement
child care subsidy reimbursement program
identity theft protection
employee assistance program
wellness facility on-site with a fully equipped fitness facility