Clinical Application Analyst II / Information Technologist II

MSU Internal Job Postings Details•East Lansing, MI

3d•Remote

About The Position

The Clinical IT team is responsible for the optimization and ongoing support of the Electronic Health Record (EHR) application and auxiliary clinical systems that integrate with the EHR. Reporting to the Clinical IT Operations Manager, the analyst will serve as the Clinical IT EHR clinical analyst lead, providing subject-matter expertise in support of clinical workflows. The role involves leading and interpreting complex analysis to identify root causes of system workflow issues, evaluating end-user workflows and system utilization for optimal use of EHR applications, and troubleshooting EHR-related issues. Collaboration with IT colleagues and cross-functional teams is essential for integrating and optimizing application functionality. The analyst will also develop training materials, deliver support, and collaborate with stakeholders to identify and implement workflow and process improvements. This position receives daily guidance from UHW or stakeholders but remains responsible to IT leadership for upholding standards and continuous education.

Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree.
Three to five years of related and progressively more responsible or expansive work experience in an information technology, systems training, or enterprise application configuration; or an equivalent combination of education and experience.
Two to five years of experience managing and supporting an EHR and/or other health related applications.

Nice To Haves

Clinical Informatics
High level of expertise in the following technologies: EMR applications, Lab Information Systems, LMS (Learning Management Systems), HL7 (messaging and troubleshooting), HTML, HTML5
Business Analysis experience
Proficient in Microsoft applications including Access, Excel, Word, etc.
Demonstrated ability to effectively communicate with all levels of technology users and leadership; strong written and verbal communication skills, high-level of customer relationship skills, attention to detail; ability to contribute to a high-performing team environment.

Responsibilities

Serves as the Clinical IT EHR clinical analyst lead, providing subject-matter expertise in support of clinical workflows.
Leads and interprets complex analysis to identify root cause of system workflow issues; clearly communicates findings and remediation plans to internal teams and stakeholders.
Evaluates end-user workflows and system utilization to ensure optimal use of EHR applications; proactively identifies and documents opportunities to improve usability, efficiency, and overall customer experience.
Independently identifies, assesses, troubleshoots and resolves EHR-related issues through to full resolution, including moderate incidents and service requests requiring minimal direction.
Collaborates closely with IT colleagues and cross-functional teams to integrate and optimize application functionality and supporting processes.
Develops comprehensive training materials, delivers at-the-elbow support and subject-matter expertise, and supports the creation and ongoing maintenance of training resources.
Collaborates with professional and technical stakeholders to identify, document, and implement workflow and process improvements.