Clinical Appeals RN
About The Position
As a Clinical Appeals RN, you play a vital role in ensuring fair, accurate, and timely review of healthcare service and coverage denials. In this position, you will evaluate appeal cases by analyzing medical records and clinical documentation, applying evidence-based guidelines, and determining medical necessity with a balanced, unbiased approach. You will collaborate closely with Medical Directors, Utilization Management, and Case Management teams to support informed decision-making and ensure alignment with organizational policies and regulatory standards. This role is critical in maintaining compliance with state and federal requirements while upholding the integrity of the appeals process. The ideal candidate brings strong clinical expertise, attention to detail, and the ability to manage multiple cases in a fast-paced environment. Your work directly impacts member satisfaction, strengthens stakeholder trust, and contributes to continuous process improvement through trend analysis and insights.
Requirements
- Active, unrestricted RN license in good standing
- Graduate of an Accredited nursing program required (BSN preferred)
- Minimum 3-5 years of clinical nursing experience
- Strong knowledge of medical terminology, healthcare procedures, and clinical guidelines.
- Ability to interpret clinical documentation and apply evidence-based guidelines
- Exceptional customer service skills and ability to handle difficult situations with empathy and professionalism
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to work independently and as part of a team in a fast-paced environment
Nice To Haves
- Previous experience in clinical appeals, utilization management or managed care and LTSS is highly desirable
Responsibilities
- Evaluate denied service authorizations and claims for medical necessity, appropriateness and compliance with clinical criteria
- Review and analyze medical records and clinical supporting documentation, making recommendations as to whether the denial should be overturned
- Collaborate with MVP Medical Directors, Utilization Management and Case Management to ensure alignment with MVP’s medical policies
- Using clinical judgment, present clinical rationale/recommendation to MVP Medical Directors and external consultants for review and determination
- Ensure compliance with State and Federal regulations, including accreditation requirements (e.g.: CMS, Medicaid, NCQA).
- Maintain accurate and up-to-date records of appeals, including documentation of all communication in the department’s tracking system.
- Monitor and track status of appeals, ensuring cases are processed within specified timeframes.
- Identify opportunities for process improvement and contribute to the development and implementation of best practices.
- Stay updated on changes in regulations and guidelines to ensure compliance and provide accurate information to enrollees.
- Analyze appeal outcomes to identify trends, patterns, issues with denials, recommending process improvement
Benefits
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
