Clinical Ambulatory Services Rep II - Outpatient Pediatrics Cardiology Association Houston

Texas Children's Hospital • Houston, TX

2d • Onsite

About The Position

This position provides excellent customer service as the first contact for patients, providers, and staff accessing ambulatory clinics. The role expedites the outpatient check-in and check-out processes by reviewing appointment status using an electronic appointment system to view information regarding appointments, insurance, and history. The representative will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Additionally, the role secures the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications. As part of the commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• Medical Assistant certification IS required in one of the following certifications: CCMA - Cert-Cert Clinical MA - CCMA National Health Career Association (NHA), CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants (AAMA), CMA-C - Clinical Medical Assistant Certification American Medical Certification Association (AMCA), EMT - Emergency Medical Techn Texas Department of State Health Services, EMT-A - Advanced EMT Texas Department of State Health Services, EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services, EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services, EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services, LIC PAR - Lic-Paramedic Texas Department of State Health Services, NCMA - National Cert Med Assistant National Center for Competency Testing (NCCT), NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals (NAHP), RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
• High school diploma or GED required
• 2-years’ experience in a clinical setting required

Nice To Haves

• Healthcare and/or Pediatric experience preferred
• Bilingual in Spanish/English preferred

Responsibilities

• Performs patient registration procedures per department process
• Obtains and verifies patient demographic data for each encounter
• Confirms patient appointments, verifying patient demographics and insurance information
• Enters, batches, and reconciles charges daily
• Ensures that interpreter services are available for patients as needed
• Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
• Serves in key role to assure most efficient patient throughput in exam rooms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED