Clinical Advisor

Covista•Miramar, FL

7d•$18 - $23•Hybrid

About The Position

The Clinical Advisor is an excellent communicator who is responsible for placing medical clinical students (Clinical years 3 and 4) into track core programs and elective clinical clerkships at AOA or ACGME approved clinical training sites, that meet the University's requirements and comply with state and federal regulations for licensure and residency. He/she will ensure that students are scheduled to meet graduation requirements and continuously provide excellent customer service while working to overcome student issues to promote student success.

Requirements

Bachelor's Degree Required.
Relevant experience in either medical education or a heavy volume customer service field may be substituted for the bachelor’s degree requirement.
Solid computer skills with Microsoft Office Suite, Internet applications, database software, SalesForce and SCT Banner highly desirable.
Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
Demonstrated ability to work independently and as part of a team.
Excellent negotiation and decision making skill.
Develops and adheres to timelines; ability to organize and prioritize.
Demonstrates a professional image reflected in behavior, maturity, and integrity.
Ability and willingness to learn quickly. Must be service oriented.
Exhibits credibility and has the ability to persuade and convince others.
A team player, respectful of others and capable of working well with a wide variety of associates.

Nice To Haves

1-year prior experience in education or a field related to counseling or customer service Preferred.
Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.

Responsibilities

Provides valuable customer service to medical students in their clinical semesters via telephone and emails (Outlook and salesforce) as a means of student communication.
Works with students to schedule track programs and elective rotations to ensure that they fulfill the school’s graduation requirements.
Provides face to face or telephone advisement to students, as well as participate in medical science campus visits.
Provides advising to students on how they can best develop outcomes frequently used in medical residency applications as a measure of a candidate’s likelihood to succeed.
Uses the SCT Banner system to schedule students for clinical rotations, process updates, and perform general data entry on all systems with relation to clinical clerkship requirements.
Maintains a database of medical rotations and clerkship inventory.
Develops and keeps current a cross-reference database of affiliated and non-affiliated hospitals and works with the Supervisor and Senior Advisor of the office of clinical student services to update the resources on the University’s website.
Subject matter resource on licensure and residency requirements for the purpose of quality advisement.
Provides adequate phone coverage throughout the day in collaboration with peers and Senior Clinical Advisor(s).
Meets established response time metrics and quality standards for written communication with students via Outlook and Salesforce.
Meets established response time metrics and quality standards for phone service levels.
Serves as a student advocate when assisting with the resolution of student problems.
Participates in the effective access and use of key reports and system tools.
Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction.
Responds to various inquiries regarding state and federal regulatory issues which will impact a student’s ability to practice medicine following graduation.
Documents appropriate procedures, instructions, and rules to share knowledge and create standards.
Takes professional development courses and keeps up to date with industry literature and other learning material.
Completes other duties as assigned.
This position is a designated Campus Security Authority.
Performs other duties as assigned
Complies with all policies and standards