Clinical Administrative Coordinator

UnitedHealth Group•LaPlace, LA

5d•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at 501 Rue De Sante, Suite 5, Laplace, LA, 70068. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Clinical Administrative Coordinator will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists. Every employee is expected to meet Peoples Health minimum requirements: Commitment: to our members: We have the power to change our members’ lives by placing them at the center of everything we do daily Action: By working together and delivering quality service, we enhance the lives of our members through dedication and teamwork Responsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learning Excellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members’ lives This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM – 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime or weekends. We offer up to 1 week of paid training and then training as needed thereafter. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED or equivalent years of work experience
Must be 18 years of age OR older
6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor.
Experience with Microsoft Word (ability to open, create, edit, save, and send documents)
Experience with Microsoft Excel (ability to open, create, edit, save, and send spreadsheets)
Experience with Microsoft Outlook (ability to open, create, edit emails)
Ability to travel up to 10%25 of the time (Domestic)
Ability to work at 501 Rue De Sante, Suite 5, Laplace, LA, 70068
Ability to work is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM – 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime or weekends.

Nice To Haves

2+ years of experience in a medical office or healthcare setting
Experience in a call center environment
Experience working in a metric-based environment
Bilingual fluency in English and Spanish
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
Exceptional attention to detail

Responsibilities

Improve health care quality and increase likelihood of desired health outcomes
Welcome and greet members and guests in a professional service manner
Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents
Obtain signature on consents and attestations from Member and / or authorized representative and appropriately file and / or scan documents in the Member’s Medical Record
Receiving and placing outbound calls via a Cisco Agent Queue and scheduling across all covered markets and Telehealth
Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member’s appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
Ensure that all schedules are closed at the end of the day with no pending appointments.
Support health information technology (HIT) in health care quality improvement
Participate in ongoing training to ensure the records are accurate and secure
Follow corporate instruction based on Federal and State guidance related to health information documentation and security
Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes
Reviews and updates Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s)