Clinical Administrative Coordinator

UnitedHealth Group•Chandler, AZ

6d•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at 1955 W Frye Rd Chandler, AZ 85224 Chandler Regional Medical Center. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 4:30pm including rotating holidays. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be during normal business hours. Primary Responsibilities: Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service At all times, the ROI Specialist must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department Promotes positive customer relations through prompt and courteous service. Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. Performs other duties as assigned This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
Experience with Release of Information (ROI) and medical record releases
Experience working within the health care Industry
Ability to work full time onsite at 1955 W Frye Rd Chandler, AZ 85224, Chandler Regional Medical Center
Ability to work full time Monday - Friday.
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 4:30pm including rotating holidays.
It may be necessary, given the business need, to work occasional overtime.
Ability to apply regulatory requirements to facilitate organizational compliance.
Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders.
Effective organizational skills, demonstrating attention to details and excellent customer service skills.
Able to work independently in a fast-paced environment.
Problem solving and critical thinking skills.
Competent use of email, fax machines, copiers
Effective communication skills (verbal and written)
Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively

Nice To Haves

Experience with healthcare terminology
Experience with policy, and procedures within Arizona state law, federal, and HIPAA regulations
Experience working in a hospital, physician's office OR medical clinic setting
Clerical or administrative support background
Experience working in a call center

Responsibilities

Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
Ensure accuracy and provide clients and customers with the highest quality product and customer service
Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
Engage in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
Promote positive customer relations through prompt and courteous service.
Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed
Maintain knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
Performs other duties as assigned