Clinical Administrative Coordinator – Remote in Florida

UnitedHealth Group • Tampa, FL

3d • $18 - $32 • Remote

About The Position

This position will be part of a care management team who will manage maternity members and will support the clinical team. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. If you are located in Florida, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of experience in an administrative (office) support role
• 1+ years of experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
• Reside in the state of Florida

Nice To Haves

• Experience working within the health care Industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• Experience with Community Care/ICUE
• Experience with the OB or maternity population
• Bilingual in Spanish

Responsibilities

• Conduct welcome calls to newly enrolled Healthy First Steps members
• Explain program benefits, available resources, and expectations during initial outreach
• Support member engagement efforts through follow-up outreach and appointment reminders as needed
• Process and coordinate benefit orders for eligible members in accordance with program guidelines
• Track order status and ensure timely fulfillment
• Maintain Healthy First Steps program tracking logs and reports

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED