Clinical Administrative Assistant
About The Position
The Clinical Administrative Assistant will be a true business partner to a group of physicians, nurses, analysts, and other staff providing comprehensive administrative support. Initiative and sound decision-making skills will allow the Assistant to achieve objectives periodically reviewed by their supervisors. The Clinical Administrative Assistant will work directly with our clinicians in various departments, as well as client and payer clinicians and administrative staff. The ideal candidate will possess and apply specific experiences and knowledge to the completion of assignments, exercising discretion and judgement in the process. Excellent organization and communication skills are required to ensure proper scheduling, reporting and execution of tasks.
Requirements
- Ability to manage various tasks concurrently
- Ability to understand needs and deliver results on time
- Ability to work under pressure and tolerate frequent change
- Highly organized with exceptional attention to detail
- Excellent communication, organization, interpersonal and telephone skills
- Exhibits polite and professional communication with colleagues and clients via phone, mail, and e-mail.
- Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams.
- Ability to build strong relationships and collaborate with internal teams
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
Nice To Haves
- Clinical experience not required but helpful
Responsibilities
- Regularly update and distribute department-specific reports and spreadsheets
- Maintain and update contact details and relevant information for Physician Advisors and clients
- Oversee the timely updating and distribution of Administrator on Call tracking
- Maintain and update PTO tracking and requests for all Physician Advisors
- Follow up on client requests and deliver the necessary information
- Managed the submission process for supplemental reimbursements for full-time Physician Advisors
- Support the implementation and training process for new Physician Advisors joining the P2P team
- Effectively manage and prioritize physicians’ time and calendar for peer review phone calls, collaborating with colleagues across multiple time zones, including the client hospital case manager, the medical director for the payer involved, and the XSOLIS physician advisor
- Managing the peer review queue including updating the queue with those assignments and tracking the schedules of the XSOLIS PAs for these calls
- Conduct phone calls daily to the payers in order to schedule P2Ps between Xsolis Physician Advisors and the payer’s Medical Directors
- Daily monitoring and follow up of outstanding P2P calls
- Consistently monitor the department email inbox and respond promptly to inquiries from case managers, internal team members, and cross-functional departments
- Collaborate and cross-train with other clinical administrative staff to cover tasks and duties as needed when someone is out of the office
- Additional functions, tasks, and special projects as deemed appropriate and warranted
Benefits
- Medical/Dental/Vision insurance
- 401K company match
- Flexible Paid Time Off
- Paid parental leave
- HSA/FSA options
- Educational reimbursement program
- Employer-paid EAP & Mental Health services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
