Clinical Administrative Assistant Transplant Administration

University Hospitals•Cleveland, OH

3d•Onsite

About The Position

Provides safe, efficient, age-specific clinical, reception, communication, and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area. This role involves maintaining patient records, facilitating communication, ordering supplies, and ensuring a positive and professional demeanor with patients, customers, and coworkers. The position also requires self-development, commitment to the hospital's mission and values, and adherence to all policies and standards, including the secure maintenance of Protected Health Information (PHI).

Requirements

High School Equivalent / GED
1+ years of experience in a clinical setting with secretarial experience or 1+ years experience in secretarial work
Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic.
Ability to complete tasks with minimal supervision.
Ability to de-escalate tense situations in a calm and constructive manner.
Good oral and written communication skills
Proficient computer needs with the ability to grow and adapt to new technologies.

Responsibilities

Maintains the patient record (in written and/or electronic format).
Facilitates communication and efficient unit/department operations.
Orders supplies.
Demonstrates knowledge and use of available resources and communication tools.
Maintains awareness and control of reception desk and surrounding area.
Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers.
Takes responsibility for self-development and supports a learning environment.
Displays commitment to the mission of the hospital and its values.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.