Clinical Administrative Assistant III - Genetics

Cleveland Clinic•Cleveland, OH

1d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Clinical Administrative Assistant III provides advanced administrative and operational support to the Sleep Disorders Center, ensuring efficient department workflows and an exceptional patient experience throughout the continuum of care. This role serves as a key liaison among patients, providers, clinical staff, and enterprise-wide departments, facilitating seamless communication, coordination, and service delivery. The position requires a strong understanding of healthcare administration, medical terminology, scheduling, and patient care processes. The successful candidate demonstrates exceptional organizational skills, professionalism, attention to detail, and the ability to manage sensitive information with the highest level of confidentiality. This role contributes to the overall success of the Sleep Disorders Center by supporting clinical operations, enhancing patient access, and promoting a culture of excellence and service. A caregiver in this position works FT, Mon-Fri, 8:30am—5:00pm. Some weekends/evenings.

Requirements

High School Diploma/GED and 3 years of administrative assistant experience in a professional setting OR Associate or Bachelor’s Degree and 2 years of administrative assistant experience in a professional setting
Healthcare setting experience
Previous experience as a Clinical Admin Asst II or similar
Experience with Electronic Medical Records
Must have completed EPIC training or certification
Proficiency in QGenda
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
Experience may be assessed with an on-line Skills Assessment

Nice To Haves

Associates Degree
Typing proficiency of with accuracy
EPIC experience
Experience handling MyChart massages
Strong customer service
Proficiency with Outlook, including calendar management and sending communications on behalf of providers
Experience handling patient phone calls and addressing patient concerns

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Onboard and schedule outside clinical observers.
Respond to provider’s emails and manage staff out-of-office arrangements.
Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Manage staff and medical student onboarding processes.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes
Create, maintain and disseminate departmental on call schedules
Other duties as assigned.